» Service Desk

The Chapman University IS&T Service Desk provides an in-depth resource to facilitate an efficient resolution to computing problems in a friendly, approachable manner. As IT professionals, we continually strive to educate our customers and ourselves to deliver a quality computing environment.

Submit a Service Desk Request

Be prepared to share the following:

Full Name
Chapman email address
Primary contact number
A detailed description of your request.

ID card Requests (new, damaged, or lost)

The Service Desk, located inside the Leatherby Libraries (1st floor), is available for in-person ID card requests. Students may visit the Davis Center, Henley Gym (basement), or the dorm RDs/RAs.

Submit your photo
A student’s ID card is intended to be used throughout the student’s enrollment at the University. An ID card is not replaced unless:
- changes in data are required
- the card is defective
- damaged through normal wear and tear.
A replacement fee of $10.00 is charged to obtain a replacement card if the card is lost. Students can pay using their declining balance when requesting a replacement ID card.

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Classroom Tech Assist is your general audio/visual and IT support team. We seek to assist with your technical needs so that your class sessions progress smoothly and uninterrupted by providing on-call help, troubleshooting, and training. In case, something does not go as planned; we are committed to providing full support. We have installed a “Help Button” in each Hyflex classroom podium that instructors can press to get immediate support if a technical issue arises. If you would like to request technical support with an onsite technician in the classroom or your office before or on your first day of class, please make an appointment on Microsoft Bookings appointment for the Orange campus or Rinker campus.

Remote computer support is available to faculty and staff using our remote support tool to address hardware and software issues; when applicable. Remote support will be our primary means to resolve most issues, and an onsite technician will be dispatched when necessary.Please, make an appointment on Microsoft Bookings appointment for the Orange campus or Rinker campus.

Contactless equipment loans for items such as laptops, webcams, and headsets will continube to be made available through our partners in the Leatherby Libraries.

Faculty and Staff: Submit your request at servicedesk.chapman.edu with an explanation of need and duration of the loan. You will be contacted with further instructions once the request is approved. Note, given the demand and limited supply, we reserve the right to provide equipment to students, faculty, and staff – in that order.

Orange and Rinker Students: Submit your request for loaner equipment to the Dean of Students office at dos@chapman.edu. Please, do not submit requests directly to IS&T.

Laptop loaners (available to all students):

Orange and Rinker Students: Submit your request for loaner equipment to the Dean of Students office at dos@chapman.edu.

Campus printing for students:

Student printing (Orange and Rinker campus): Please refer to our Printing for Students site.

Laptop Kiosks for students:

Orange campus: There are two laptop loaner kiosks available in the Student Union and Leatherby Libraries for students to check out for up to four hours.
- Total Number of available laptops in Student Union: 12 (6 Windows, 6 Mac)
- Total Number of available laptops in Leatherby Libraries: 12 (12 Mac)

Rinker campus: There is one laptop loaner kiosk available in the 9501 building for students to check out for up to four hours.
- Total Number of available laptops in Leatherby Libraries: 12 (12 Mac)

What is a Wi-Fi card?

Traditional Chapman ID Card holds all of your account information on the magnetic stripe on the back. However, over the past couple of years, we have also started issuing Wi-Fi cards to select groups of doors on campus for door access.

How do I know if I have a Wi-Fi card or not?

Wi-Fi cards and traditional Magnetic Stripe cards look almost identical, but Wi-Fi cards have one visual signifier that is not on the traditional card. There is a long number printed underneath the magnetic stripe on a Wi-Fi card. If you have this number, you have a Wi-Fi card!

How do I use a Wi-Fi card?

Please follow the instructions below to use your Wi-Fi ID card. Please keep in mind the lock shown in the picture below is a test lock, so that it may look different, but the process is the same:

Place the card onto the block and hold it in place as displayed below for 3-5 seconds until the LED is activated.
- You may have to move the card around to find the “Sweet Spot,” so please evaluate your ID Card. (Please do not wave or lift the card immediately after applying to the block.)
- Below, the LED glows Green, indicating access is allowed.
The door will either open or remain locked.
- Green LED indicates that access to the door is permitted and that it will unlock.
- Red LED indicates that access to the lock is blocked and will remain locked.
- Yellow LED indicates that batteries are low. For a Yellow LED, please submit a Facilities Request to have the lock serviced.

Important note: If you require access to any Wi-Fi lock, please have your assigned Building Administrator submit a request for access on your behalf, as all door access must be approved.
Should you have any questions, please contact the Service Desk at servicedesk@chapman.edu.

Service Desk

Phone (714) 997-6600

Email servicedesk@chapman.edu

Hours

Support service hours are listed below:

Fall 2024

Mon - Thu: 8:00 am to 6:00 pm

Fri: 8:00 am to 5:00 pm

Weekends: Closed

Service Desk Location

Leatherby Libraries. 222 University Drive. Orange, CA 92866

Address

Main Office:
635 W. Palm Ave.
Orange, CA 92868
View Map

ID Cards

The Service Desk, located inside the Leatherby Libraries (1st floor), is available for faculty and staff ID card requests.

Students may visit the Davis Center, Henley Gym (basement), or the dorm RDs/RAs.

To expedite your ID card request, upload a photo of your choosing to our ID Card Photo submission database.

ID Card Photo Submission

Bookings

Tech Support

Want to schedule an appointment to meet with a technician?

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Available Support Services

How to Use a Wi-Fi ID Card

Service Desk

ID Cards

Tech Support