» Service Desk

During the current campus closure, the IS&T Service Desk is currently only providing technical support via email and phone for the campus community.

Due to COVID-19, most support services will be contactless and by appointment to ensure the health and safety of IS&T staff and the Chapman community.  There multiple channels to request assistance and to communicate with the support team. 

The primary resource for support is creating an incident (I am unable to do something), or a request (I need something), by logging your issue via the Service Desk ticketing system.  Please visit servicedesk.chapman.edu and provide the following information:

  • Full Name 
  • Chapman email address
  • Ttelephone number
  • Detailed description of your incident or request. 

 


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Available Services during campus closure

 

Contactless ID card pick up is available by request and appointment only.  All ID cards will be printed to an un-manned print station at the Leatherby Libraries Reference desk.  This include new, damaged, or lost ID cards.  ID printing is reserved for individuals authorized by Human Resources to be on campus.  Please make an appointment on Microsoft Bookings

Contactless remote support is available to students, faculty and staff using our remote support tool to address hardware and software issues; when applicable. Remote support will be our primary means to resolve most issues and a technician will be dispatched, only, when necessary.  Please make an appointment on Microsoft Bookings.

Contactless equipment loans for items such as laptops and webcams will continue and made available through our partners in Public Safety.  Submit your request at servicedesk.chapman.edu with an explanation of need and duration of the loan.  You will be contacted with further instructions once the request is approved.  Note, given the demand and limited supply, we reserve the right to provide equipment to students, faculty, and staff – in that order.

Contactless printing will be available in select locations on Orange and Rinker campus.  Mobile printing, emailing your document(s) to mobileprint@chapman.edu or colorprint@chapman.edu, should be used in leu of printing from labs and/or public computers around campus.


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Password Assistance

Visit our Account Management page.  Here you activate a new account, change your password, and setup email forwarding.

Information Systems & Technology

Hours

Email and Phone Support Service Hours

  • SPRING 2020:
    Mon-Thurs 8:00 a.m. a.m. to 7 p.m.
    Friday 8:00 a.m. to 5 p.m.
    Saturday 8:00 a.m. to 5 p.m.  
    Sunday 8:00 a.m. to 5 p.m.

 

  • SUMMER 2020 (Starting June 1st):
    Mon. - Friday 8:00 a.m. to 5 p.m.
    Saturday - Closed 
    Sunday - Closed

 

Walk-up Support in Leatherby Libraries:

  • SPRING & SUMMER 2020:
    Not Available during campus closure. 

 

 

Staff offices and equipment deliveries
635 W. Palm Avenue
8:00 a.m. - 5:00 p.m. but closed from 12 noon to 1:00 p.m. for lunch hour.

Address 635 W. Palm Ave.
Information Systems & Technology
Orange, CA 92866
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service desk in leatherby libraries

The Chapman University IS&T Service Desk provides an in-depth resource to facilitate an efficient resolution to computing problems in a friendly, approachable manner.

As IT professionals, we continually strive to educate our customers and ourselves in order to deliver a quality computing environment.