» Email for Faculty and Staff

Instructions for setting up your Office Outlook 365 email on specific devices are listed below. For more information on how to use other features such as calendars, meetings, filtering please visit Chapman.edu/office365.

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Accessing Web-based Outlook Email

For those who have already had their account migrated to Office 365, please use Outlook.chapman.edu

How to Setup Outlook on a Mac

For first time setup, please follow the instructions below.
  1. Open the Outlook app.
  2. Click "Get Started".
  3. Choose your preferred "look" (Colorful or Classic) and click "Continue".
  4. Click "Start Using Outlook"
  5. Enter your Chapman University Email address (username@chapman.edu)
  6. Enter your Chapman University account password and click "Sign In".
  7. Click "Done".

For adding an account, please follow the instructions below.

  1. Open the Ooutlook app.
  2. Click "Tools".
  3. Click "Accounts".
  4. Click the "+" (Plus sign) on the bottom-left side of the screen.
  5. Enter your Chapman University Email address (username@chapman.edu)
  6. Enter your Chapman University account password and click "Sign In".
  7. Click "Done".

How To Setup Outlook Email on iPhone/iPad

  1. Go to your “Settings” app
  2. Select “Password & Accounts
  3. Select “Add Account
  4. Select “Exchange
  5. Enter your full Chapman University email address
  6. Select “Sign In” only.
    1. DO NOT select “configure manually”.
  7. Select “Work or school account
  8. Enter your Chapman University “password
  9. Select “Accept” on the permissions requested page.
  10. Set which apps to sync with you mail (i.e.; Contacts, Calendars, reminders, etc.)

How To Remove Email on iPhone/iPad

  1. Go to your “Settings” app
  2. Select “Password & Accounts
  3. Under “Accounts”, select your Chapman University “Exchange account
  4. Select “Delete” account.
  5. Select “Delete from my iPhone

How to Setup Outlook Email on Android

Android email set up varies from device to device, to set up your android device do the following:

1. Go to Settings

2. Then open Accounts

3. Tap on Add Account

4. Choose Exchange Activesync, Microsoft Exchange, or Corporate for the account type

5. You may need to provide all or some of the following

    a. Email address: user@chapman.edu

    b. Account: user@chapman.edu (Chapman Email)

    c. Password: Your Chapman password

    d. Domain name: (LEAVE BLANK)

6. Check the check box to use an SSL connection

7. You will get a warning that Exchange has security features that will need to be enforced. You must agree to this to get email on your device.

8. Choose the items you want to sync on your device.

Junk Email Filtering

Recently, the campus has moved its’ email to Office 365. One of the advantages of this platform is that spam mail is now handled right in your mailbox rather than through a separate system, which was what we had before. With this new spam system, users now have more control filtering their emails. You can always view everything that went to spam right in your Outlook application, in a folder called “Junk Email”. We know that occasionally legitimate emails go to the junk folder, so we encourage you to review that folder periodically. Unblocking individual emails is very simple. Here are some quick steps for training your inbox to recognize legitimate emails.

  • Open your Junk Email folder on the left side of your inbox window.
  • Right-click on any legitimate email that ended up in your junk folder and locate the “Junk” option near the bottom of the menu.
  • Hover the mouse arrow over the “Junk” option and click “Not Junk.”
    • The message will be moved back to your email folder.
    • You can also check the box next to the message “Always trust email from this email address”.

This process will prevent any further emails from being blocked by that particular sender. 

 Graphic description of how to mark an email as "Not Junk" in your junk folder.

If at any time you would like assistance with un-blocking emails, please contact the service desk at Servicedesk@chapman.edu or (714) 997-6600.

Focused Inbox

One of the features in Outlook 365 is the Focused Inbox. The purpose of the Focused Inbox is to help filter emails in your inbox by their relevancy. Emails that are more frequently received and viewed in your inbox would be considered "relevant" emails. With this feature activated, the relevant emails will be filtered into the "Focused" inbox giving them more immediate visibility, whereas less relevant emails will be filtered into the "Other" inbox.  It is important to note that all emails are still in your inbox. This feature helps organize your inbox. 

The Focused Inbox feature is not mandatory and can easily be switched on or off. Here's how:

  • Open Outlook and click "View" at the top of the screen.
  • Click "Show Focused Inbox" to toggle the feature On or Off.

 Image of the Outlook ribbon menu with a green square outlining VIEW with a read arrow pointing to the Focused Inbox icon.

How to Setup Forwarding

Login to Outlook.chapman.edu, using your regular Chapman credentials to login.

screenshot of exchange email login screen

  1. First step, click on the 3x3 squares, then under People, you will create a contact.

    screenshot of waffle menu in exchange

    Fill out the: FN, LM and email fields. In the email field, you will input the email that you will be using to forwarding all your Chapman email.

    screenshot of exchange Add Contact screen

  2. On the top right, click on the gears icon, then click option.

    screenshot of menu to choose Options
  3. On the left, click on “Inbox and Sweep Rules” and the “Inbox Rules” preferences will appear.

    screenshot of exchange Inbox rules

  4. Click on the + to add the forwarding rule.

    screenshot of New Inbox rules for exchange

  5. Name: Chapman to Personal Email.
    When the message arrives, and it matches all the conditions: [Apply to all message].
    Do all the following: Forward the message to, select the contact you created on step 1.
    Last, click OK to save.

Service Desk Support

Phone: (714) 997-6600

Email: servicedesk@chapman.edu

Online: servicedesk.chapman.edu