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»Panther Alert: Notification System
Stay informed. Stay safe.
Panther Alert is Chapman University’s emergency notification system, designed to quickly send critical messages to your preferred mobile phone, landline, and email—wherever you are. This is a free service available to all Chapman students, faculty, and staff.
To ensure you receive timely alerts, it is essential that your emergency contact information is accurate and up to date. Panther Alert can simultaneously send voice calls, text messages, and emails to you and your designated emergency contacts during an emergency affecting the Chapman community.
Please save the phone number (714) 997-6815 to identify future phone calls and texts from the Panther Alert system.
Data Related Questions
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What contact data should I provide Chapman?
Panther-Alert allows storing of up to six phone numbers and two email addresses. The best emergency
contact number is probably your mobile phone. Please provide us with multiple points
of contact points to ensure message delivery.
What email address does the Panther Alert email come from?
The email you receive will be addressed as a Panther Alert and come from chapman@getrave.com.
I heard that my classmate received a voice message from Panther-Alert but I did not. Why?
It is possible that we do not have your contact information, or it is out of date.
Please visit the Chapman University Emergency Contact Information Form to update your information. If you have updated your information and are still not
receiving voice messages, please get in touch with the Chapman Service Desk.
I share the same phone number as my roommate, will it call me twice?
No, the system automatically will remove duplicate phone numbers during voice messages.
How will the privacy of my information be protected?
The University’s privacy policies protect the private information of all students,
staff, and faculty. In addition, our contract for using Panther-Alert prohibits Rave
from sharing any of your private information.
I am a parent of a student who never seems to fill out forms! Can I fill this one out myself?
According to the Family Educational Rights and Privacy Act (FERPA), the University
must receive contact information directly from students. Students sign up for emergency
notification when they fill out their emergency contact form. Due to privacy issues,
students must provide their own personal information, including contacts, to be notified
via Panther-Alert in case of emergency. Please discuss notification issues with your
student, who can list your contact information on the emergency form. Only your student can change the contact information in their Panther-Alert form.
How can I verify that my student has filled out the form and, if so, has done it correctly?
You will need to speak directly with your student to verify that they have filled
out the form and to learn what information your student has provided to the University.
Students may update their emergency contact information anytime by using the Chapman University Emergency Contact Information Form.
Call Related Questions
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How frequently will the University use this system? Will the University use this system for other types of messages besides crisis alert?
While the University will test the system bi-annually, at this time, the University
has determined that Panther-Alert emergency messages will only be sent during times
of emergency when there is extreme danger or risk to the campus community. The University
does not plan to use this system to communicate non-emergency messages; the university
will continue to use traditional communication methods in those cases.
If I get an alert that there is a crisis at the University, whom should I call for more information?
The University will try to provide a source for additional information when it is
available. For example, you may be directed to the University’s website or to check
your email for follow-up information. Please remember that during an emergency, the
safety of our campus community members will be our primary concern, and any use of
Panther-Alert will initially address that constituency.
How does the Panther-Alertsystem respond to busy signals or no-answer situations?
For busy signals, the call will be repeated several times in an attempt to reach you.
The same is true for No-answer and Call-waiting. If the phone is answered by a message
recorder, the message will be left on the answering device. If, after several attempts,
the call does not go through successfully, the system will stop attempting and report
your number as busy.
I provided multiple phone numbers, email addresses and SMS, which device will I get the message first?
Panther-Alert delivers messages to phones, emails, and SMS independently and simultaneously.
That means if we were to send emergency messages, they would be delivered to all your
available phone numbers simultaneously, which means you may have your mobile and work/home
phone ring concurrently. Email and SMS deliveries depend on your service providers
and, in most cases, come through relatively fast.
I received the message but it kept looping/repeating. Why?
The system is programmed to repeat the message so that it will play a total of two
times.
The system does its best to detect whether it has reached a live person or an answering machine. Sometimes, loud ambient noises may cause the system to loop. If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.
The system does its best to detect whether it has reached a live person or an answering machine. Sometimes, loud ambient noises may cause the system to loop. If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.
I see a caller ID display of 714-997-6815. Who is this?
When the University sends a call out using Panther-Alert, it will always display Caller
ID information. Please save this number on your cell phone to represent Panther-Alert
calling.
I provided the phone number and I have verified that it is correct. The call report indicates that you are reaching me live at that number. Why do I still not receive any calls from you?
This might happen if you have call forwarding activated to forward calls to another
phone number or voicemail; by deactivating this feature, you should resume receiving
messages from us.
I received the calls at my mobile and my home phone but my campus phone call came much later, why?
The campus phone system can only handle a limited number of simultaneous incoming
calls. If we call all numbers at once, it will result in busy signals.
SMS Related Questions
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How do I opt-in to receive text messages from my school?
You can opt-in by providing a text-enabled phone number via the Chapman University Emergency Contact Information Form.
How do I opt-out?
The easiest way is to visit the Chapman University Emergency Contact Information Form and remove the SMS phone number from the form. This allows you to stop receiving
text messages from us.
What if I opted-out but later decide I would like to opt-in again?
You may add numbers anytime by updating your contact information at the Chapman University Emergency Contact Information Form.
What number will Panther Alert text messages come from?
67283, 226787, 78015, 81437 or 22911.
Sign Up or Update Your Information
Chapman University utilizes the Panther Alert system to quickly communicate time-sensitive information to students, faculty, and staff during emergencies or unexpected events. This system allows campus leadership and safety officials to send important messages via voice, text, and email.
Stay informed by signing up or updating your emergency contact information using the
link below today!
Chapman University Emergency Contact Information Form.
