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Information Systems & Technology

Zoom

»Zoom Information Page

Zoom is Chapman University's centrally supported video conferencing platform, providing a simple and reliable way to host online meetings, webinars, and collaborations. Available on both Windows and macOS, Zoom also offers free mobile apps for Apple iOS and Android devices, making it easy to connect from virtually anywhere.

All meetings hosted using a free Zoom license are subject to a 40-minute time limit per meeting; however, Chapman University faculty members automatically receive a Zoom Pro license (unlimited meeting time).
  • Staff members are recommended to use Microsoft Teams or Zoom (up to 40 minutes). 
  • Students who need web conferencing tools to collaborate can use Microsoft Teams, Google Meet, or Zoom (up to 40 minutes).
  • If you are a staff member (department director, admin, GTA, etc.) who may need a Zoom Pro license to hold long meetings, please contact the Service Desk.

Accessing Zoom

You can access Zoom in two ways:


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Signing Into the Desktop Client

  1. Launch the Zoom Desktop Client.

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  2. Click the SSO button.
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  3. Enter “chapman” for "Company domain" and click Continue.

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  4. You will be taken to the Chapman University sign in screen. Enter your CU credentials and click Sign In.

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  5. A Zoom web page will open, and a box will appear with an option to open Zoom. Click either Open Zoom Meetings or Launch Zoom.

Zoom Help, Tutorials and How-To Resources

Visit the official Zoom Help Center for step-by-step guides, troubleshooting tips, and training resources. You'll find information on joining and scheduling meetings, sharing your screen, configuring audio and video settings, managing automatic updates, and much more.

Visit the Zoom Help Center to access Zoom's complete library of support articles and learning resources.

Zoom Cloud, Class Recording, and Retention Information

Recordings for Current Semester Class Use Only

Faculty may record class sessions on Zoom to make an archived recording available to enrolled students who need them for the class.  However, please do not record class sessions for access or viewing by a broader audience, as such use requires specific written consent from the students who are recorded. 

If you intend to make a Class Recording (for current semester class use only), the following recording notice must be provided in the syllabus to students:

Class Syllabus Statement - Recording  

In this class, software will be used to record live class discussions. As a student in this class, your participation in live class discussions will be recorded to assist those who cannot attend the live session or to serve as a resource for those who would like to review the content presented.  These recordings will be made available only to students who are enrolled in the class, and only during the period in which the course is offered.  Students who prefer to participate via audio only will be allowed to disable their video camera so only audio will be captured. Please discuss this option with your instructor before class.

Recordings for Future Classes

Please do not use images of students from previously recorded class sessions in future classes (or with broader audiences) without the written consent of the students appearing in the recordings. The written consent must consist of a description of the disclosures you will make outside of the current class, including to whom, by what means, and for what purpose.  Written consents under FERPA must be signed and dated by the student, and are only effective for one (1) year unless you obtain a renewed written consent.

Zoom Cloud Recording Retention Schedule

On January 1st, 2021, Chapman University implemented a new Zoom Cloud Recording Retention Schedule, which states that all Zoom Cloud recordings will expire 120 days after recording, meaning that they will be moved to your Trash folder on the Zoom Cloud. 

Recordings moved to the Zoom Trash will be permanently deleted after 30 days. More info can be found on the Recovering a deleted local or loud recording Zoom support page.  

Note: You must download the recording to your computer immediately after restoring deleted items, or they will get purged again.

Zoom App Marketplace

Zoom includes an optional App Marketplace, similar to platforms like the Apple App Store or Google Play, which allows users to integrate third-party apps and services directly into Zoom.

However, because these apps are developed and maintained by external providers, they may raise concerns around data privacy, security, platform performance, and long-term support. To protect our community and ensure consistent, secure use of university technology, the use of Zoom add-ons and third-party apps is not approved at this time.

If you have questions, please email the IS&T Service Desk.

Zoom-Enabled Classrooms

Most Chapman classrooms have Zoom available inside the classroom. To search your classroom and determine the type of Zoom-enabled classroom you have, visit the Online Classroom Inventory.

For step-by-step instructions for instructors on using Zoom in the classroom, please see this video playlist: Using Zoom in Your Classroom.

If you are inviting a guest speaker to your class via Zoom and have questions about how they will see and interact with your students in the classroom, please visit this page: How Can a Guest Speaker on Zoom See and Engage With Students in the Classroom?

Zoom AI

Zoom AI is Zoom's built-in AI assistant that helps users stay productive before, during, and after meetings. Certain Zoom AI features, such as Meeting Summary, Smart Recording, and recording Highlights, are available to Chapman University users with eligible Zoom licenses; however, others, such as ZoomMate, are not available.

If you have questions about feature availability, please emailservicedesk@chapman.edu. Users should review AI-generated content for accuracy and follow Chapman University data protection and information handling requirements when using AI-powered tools.

To see your Zoom account's Zoom AI settings, go to chapman.zoom.us/profile/setting, and select Zoom AI from the left sidebar.

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Zoom Scheduler

Zoom Scheduler makes it easy to schedule meetings without the back-and-forth of email exchanges. By sharing a personalized booking link, you can let others view your availability and select a meeting time that works for everyone. Zoom Scheduler automatically checks your calendar, creates the meeting invitation, and sends confirmations and reminders to participants. It integrates with Microsoft 365, helping you manage appointments, office hours, advising sessions, interviews, and team meetings more efficiently from a single scheduling tool. Zoom Scheduler is available to users at Chapman University with eligible Zoom licenses.

Visit the Getting Started with Zoom Scheduler information page to learn more.

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A Note About Zoom's "My Notes" Feature

Zoom “My Notes” Feature Has Been Disabled for Chapman University users.

Zoom recently introduced a feature called “My Notes” and enabled it automatically for users. Some members of the Chapman community may have noticed it appearing during meetings, classes, and in other applications. After review, Chapman University turned off the feature due to security, privacy, and compliance considerations.

Why Chapman Took This Step

Reducing Disruptions

  • The feature caused frequent pop-ups during meetings, including in classrooms
  • It appeared in multiple applications, not just Zoom

Protecting Information

  • “My Notes” is designed to capture and organize meeting content
  • That raised important questions about:
    • Where data is stored
    • How third parties may process it
    • Whether information could be captured across applications

Supporting Privacy and Compliance

Chapman is responsible for protecting sensitive information, including student records, health-related data, and confidential institutional discussions.

To reduce institutional risk and support our privacy and compliance obligations, Chapman has fully turned off the feature.

This decision reflects our commitment to protecting sensitive data, ensuring a consistent user experience, and managing risk proactively across campus.