Client Services consists of three units that identify and deliver quality services. Together, the team is dedicated to providing Chapman students, faculty, and staff with a single point of contact for assistance in a timely and professional manner. Client Services supports all types of client technology, including hardware and software, desktop and laptop asset management, account management, audio and visual, card services, network connectivity, classrooms, and computer labs.
Phillip Lyle
Associate Vice President/Deputy CIO Enterprise & Research Infrastructure and Client Services
Phillip joined Chapman University in June of 2015 in a new position as Director of Enterprise Infrastructure Services. In this role, Phillip provides oversight of all University technology infrastructure. He works to identify strategic opportunities for the University to continue to meet the needs of our students, faculty, and staff. He previously held positions as the Director of Network & Communications at Rancho Santiago Community College District and the Director of Networks for Resources Global Professionals. Additionally, Phillip has taught the Information Technology curriculum over the past 15 years at various schools in the Orange County area. An Orange County native, Phillip received his MBA from Concordia University in Irvine, California, his Bachelor's degree in Information Technology from the University of Phoenix, and holds numerous technology certifications in the areas of systems, networking, and security.
Barron Williams
Director, Client Services
Barron joined Chapman University in April 2016 and serves as the Director of Client Services. In this role, Barron is responsible for managing the Service Desk, Desktop Support, and Card Services teams to ensure high customer service levels and first contact resolution. Before coming to Chapman, he spent more than 15 years supporting higher education institutions such as Pepperdine University and Otis College of Art and Design. He continues using his talent to consult with non-profit organizations. Barron holds a Bachelor's degree in Computer Science, a Master's degree in Business Administration, a Master's degree in Public Administration, and ITIL v3 and Agile Scrum Master certifications.
Card Services:
Phil Oliva
Lead Card Services Technician
Yen Darcy
Card Services Technician 2
Desktop Support:
Jamie Wisdom
Desktop Support Manager
Jamie joined Chapman University in October 2014 as a Systems Technician and currently holds the position of Client Services Desktop Support Manager. Jamie is responsible for providing "white-glove" service to Senior Staff, is project lead on refreshes for staff, faculty, and lab/classroom computers, and guides escalations for the Client Services team. Jamie is currently working towards her Bachelor's degree in organizational leadership and is ITIL, CompTIA A++, and Apple Support certified. She likes to explore new locations and practice photography in her free time.
Maylinda Kepilino
Devon Marlink
Susilo Nugroho
Client Services Tech 3
Adam James
Client Services Tech 3 Endpoint Management Administrator
Dario Baraggiotta
Client Services Tech 2
Kevin Bedwell
Client Services Tech 2
Steven Rau
Client/Media Services Tech 1
Service Desk:
James Starks
Service Desk Manager
James joined Chapman University in November 2007 as a Service Desk Technician and is currently the Service Desk Manager. James is responsible for the services desk's day-to-day function and promptly resolving the Chapman ticket escalation. James has his CompTIA A+ and ITIL and is working towards his Bachelor's degree. James enjoys a lovely, peaceful walk and hopes his team makes it to the promised land.
Pamela Houchen
Support Specialist
Kraig Wilson
Client Services Tech 1
Rinker Campus:
Armando Diaz
Rinker IT Manager
Armando joined Chapman University Rinker Campus in 2016 as the Technical Services Engineer and currently holds the role of the Rinker IT Manager. He obtained a Bachelor's degree in Film and Television Production and a Master's degree in Producing from Chapman University. Armando is CTS certified, has produced several documentaries and short films, and spent several years freelancing as a producer and editor. Armando brings over 25 years of experience in Information Technology, Audio Visual, and Video Production.
Greg Fisher
Client Services Tech 2
Andrea (AJ) Labindalaua