Students at Chapman
Student Business Services

» Delinquent Student Accounts

After the completion of a term, all accounts with an outstanding balance are placed on a collections hold. A collection hold prevents the student from ordering diplomas or continue enrollment, until the account is paid in full. Chapman University's Collections Specialist will review all accounts and send out notices to the student or the co-signer via collection letters, phone calls, and/or emails. The full amount due is required. However, Chapman University will allow monthly payments to be made. To set up a monthly payment plan, the student or the co-signer must contact the Collections Specialist. Payments can be made via your Student Center.

If any financial assistance is missing on your account, please contact the Financial Aid Office.

Collection Agency Accounts

If all Chapman University collections activities are exhausted and no monthly payments are made, or the account is not paid in full, the account will be forwarded to an outside collection agency. The outside collection agency will report all delinquent accounts to all credit bureau reporting agencies. To avoid this action, the student or the co-signer must pay the account in full or set up a monthly payment plan.

Please contact Karen Chepeka at the Chapman University Collections Office to make arrangements to pay the balance due or discuss the collections hold:

Please make sure to include your name, Chapman ID #, and use your Chapman email.

  • Email:
  • Phone: (714) 997-6649
  • In person by appointment:
    University Collections
    Bhathal Student Services Center
    One University Drive
    Orange, CA 92866

Delinquent Student Account FAQ's

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