» Frequently Asked Questions

Who is eligible to use Panther Guardian?

Any Chapman constituent with a current chapman.edu or mail.chapman.edu email address is eligible to use Panther Guardian.

Is there a cost for the app or the service?

The Rave Guardian Safety app is free for anyone to use with friends and family as your selected Guardians. Chapman University has purchased a license for constituents to utilize the Panther Guardian with the Department of Public Safety as a primary Guardian. There are no costs other than text messaging fees and minutes charged by your cell phone provider.

Is my privacy protected?

Profile data is stored privately and securely within Rave Mobile Safety’s redundant and geographically diverse databases. Your profile can only be viewed by Public Safety dispatchers when your timer expires, send a tip or you dial 9-1-1.

Can Rave Guardian track me?

Rave Guardian and Smart911 can allow Public Safety to locate your approximate location when your timer expires or you place a 9-1-1 call. However, it cannot be used to locate you without your knowledge. Your profile and location (if you have enabled the location service) are only available to Public Safety when your timer expires or you call 9-1-1.

Does Rave Guardian work off-campus?

The features of the app will work off-campus; however, if you have an emergency at an off-campus location you should dial 9-1-1. The tip feature is for campus locations only.

What should I include in my profile?

The more information you provide, the more Public Safety knows if they need to assist you in an emergency. At a minimum, your address (home and school), your physical description and a recent photo are great places to start. If you have a particular health issue or other personal safety concern, you can include that information as well. It is up to you what and how much information you provide.

Are the tips sent through Panther Guardian anonymous?

No. Your name, phone number and profile are displayed to Public Safety when you send a tip through the Panther Guardian app.

What can I do if someone forces me to turn off Panther Guardian?

Panther Guardian includes a duress pin code to alert Public Safety. The duress pin code is one digit higher than your saved PIN. For example, if your PIN is 1234 than a PIN of 1235 would indicate a duress signal. Panther Guardian will appear to turn off normally but Public Safety will still be alerted.