» Multi Factor Authentication

Multi Factor Authentication (MFA) is a great way to help prevent unauthorized users from accessing your account in the event your Chapman University account password is compromised. Chapman University's MFA program uses the Microsoft Authenticator app which is available for Android and iOS devices.

MFA services will only be active when you are not on the main "Eduroam" network. For those using MFA on campus you will not be required to enter any additional codes while on campus. 

For more information about MFA service, please contact our Information Security team at Infosec@chapman.edu.

If you are interested in getting started, simply click the "MFA Sign Up" button on the right side of the page.


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+ - Online Registration Video Tutorial

+ - Registration Instructions - Text Version

Panther Authentication registration is a two part process. In order to complete the process you will need to your desktop or laptop and your mobile device. For added convenience, we recommend that you download the Microsoft Authenticator App (Available for Android and Apple devices).

  1. Go to: mfa.chapman.edu
  2. Click "Enroll Now!"
  3. More Information Required, click "Next".
  4. The setup screen will default to the Microsoft Authenticator app option.
    1. If you have not already done so, please download the app before you proceed to the next step on your desktop.
    2. If you do not want to use the Authenticator app, click the link at the bottom that says, “I want to set up a different method”.

STOP! Now you will need to register your Authenticator app. Continue to the next step

Authenticator App registration

  1. Click "Add account" (on the app)
  2. Select "Work or school account"
  3. On your mobile device, you will see a QR code scanner appear.
    1. On your desktop, click Next until you see a QR code box on your screen.
  4. Using the authenticator app on your mobile device, scan the QR code on your desktop screen.
  5. On your desktop screen, click "Next" to continue.
    1. you will be sent a test notification to approve
      1. this will test the connection between the app and your account.
  6. On your Authenticator app, Approve the notification.
  7. On your desktop, you will see a message indicating “Notification approved”.
    1. This means your Authenticator app and Account are now synced.
    2. Click "Next" to continue.
  8. You will be required to verify your account by confirming a code via Text or Call
    1. Select your preferred option to receive the verification code.
    2. Enter your preferred Phone Number
    3. Click Next to continue
  9. Enter your mobile verification code and click "Next".
    1. Once your code is verified, click “Next”.

SUCCESS!!! You are all done! Click “Done” to complete your set up.

If at any time you would like to add or change devices, simply go to MFA.chapman.edu and click “Add devices”.

+ - Frequently Asked Questions

Why MFA?

Phishing campaigns are increasing in frequency and sophistication, and many result in staff and faculty unwittingly providing their passwords to scammers. By requiring a second factor to authenticate from untrusted machines, the likelihood of illegitimate access to your account is significantly reduced.

Do I have to approve every logon request?

No. Connections from campus are exempted from the MFA requirement. If you connect from a personal device on an off-campus network, you have the option to trust that particular device for 30 days.

Why Microsoft Authenticator?

Microsoft is our MFA provider, and the Authenticator app provides the added convenience of push notifications. With Authenticator, you will receive a pop-up notification on your device to approve or deny the request. For apps that do not support push notifications, you will enter a code displayed within the app after you supply your password.

Can I enroll more than one device?

Yes, you may enroll multiple devices. Each device will need to have the authenticator app installed and paired with your account through the QR code scanning method demonstrated in the video.

Is this mandatory?

Chapman is offering MFA as an opt-in service. However, it may be mandatory for those who maintain sensitive data within the services protected by MFA. Chapman's Department of Information Security will notify those for whom MFA is mandatory.

Do I have to provide my cell phone number?

You may use the mobile app in combination with any of the following: your office or mobile number, a personal e-mail address, or security questions. The personal e-mail address and security questions cannot be used as a second factor for authentication. Instead, they are reserved for use with self-service password resets. We recommend using the mobile app with a mobile number since both options may be used interchangeably for MFA. If you replace your cell phone, the mobile number may be used for MFA requests until you activate the mobile app on your new device.

What do I do if I forget my phone?

Please contact the Service Desk for a temporary override. You will be asked to provide details to validate your identity.

When will I receive the MFA prompt?

Chapman's campus networks are exempted from MFA. You may be prompted to verify your login if you connect to a protected service from your mobile device from an off-campus network. For example, if you connect to Dropbox from your mobile device on a cellular network, or if you login to Office 365 from your home.