The S.T.A.R. Method is a structured method to assist you in breaking down your answers to behavioral interview questions, making sure that you address each of the most important aspects of the question.
Situation – What was the situation that you were faced with related to the question being asked.
Task – What tasks were involved in the situation that you needed to accomplish? The interviewer is looking for a specific event not generalized, the more detail the better.
Action – What actions did you have to take? Keep the focus on you and your role in the situation.
Results – What were the results at the end? Was anything accomplished and by how much or how long? What did you learn from the experience?
Q: Tell me about some things in your job that you have done beyond what has been required.
A: “Last summer, I was head lifeguard at a large public pool that employed 20 lifeguards (SITUATION). One time, a parent called the desk frantic because she had tried to call her so n for a couple of days and had gotten no response. She demanded that I locate her son (TASK). I knew I had to stay calm because she was upset. I let her talk for several minutes, reassured her that I understood how frightening it must be, and carefully explained that I could not leave the desk to locate her son. I didn't want to just transfer her to the R.A., in case she ended up talking to answering machine, so I asked if I could put her on hold, and called the R.A. on that floor. He wasn't in, but luckily I found the Hall Director, so I transferred the call to the Hall Director (ACTION). By then, my patience and efforts to help had calmed down the parent (RESULT).