Creative Supplement Upload Tips
If you are having difficulty uploading your Creative Supplement video, here are troubleshooting recommendations:
- You might get an error because your file is too big (close to or over 2 GB). Larger files can stall out on wireless connections. We recommend compressing your file to well below 2 GB using an online compressor. If you Google “video compressor” you should be able to find several free options.
- If you are uploading an .mov file, try changing the file type to mp4 or other accepted format.
- If your Application Status Page shows that we have received your Creative Supplement Media Upload (the green checkbox), but there is an error in your file, you can delete your Creative Supplement Media and upload a new, corrected version.
If you are still having issues uploading your Creative Supplement, please contact us at admit@chapman.edu or (714) 997-6711.