» Resources and Services

Facilities Work Requests

If you would like to request that a facilities or maintenance issue be addressed, you need to complete a Facilities Work Request. Please include as much detail as possible in your request so that the Facilities staff member will know exactly what the problem is in your room/apartment/house. Remember to specify the room number where the issue needs to be addressed. Lastly, the time of completion depends on the severity of the issues they are currently responding to.

Facilties Contact information:

• If you have questions or experience problems submitting a work request online, email Facilities Management at facmgt@chapman.edu or call (714) 997-6658. 
• For emergency situations (such as plumbing issues, leaking pipes, electrical hazards, broken windows or doors) that could cause safety/health risks or property damage:  
  • Call (714) 997-6658 for emergency maintenance problems occurring when the Facilities Management office is closed (Normal operating hours are Monday - Friday, 7:30 am to 4:30 pm). 
  • For life threatening emergencies call 911.

Note: For a clogged toilet, please try to plunge the toilet yourself first. If that does not work, complete a Facilities Work Request and call the ResLife Lockout line at (657) 373-1200 or notify the RA on duty.

A note on microbial growth

Explore this infographic to learn about microbial growth, how to prevent it from appearing in your space, and the key differences between dust and these tiny unwanted visitors in your space!

Wi-fi is available in all residence halls and apartments. Ethernet ports are also available in residence halls and apartments on campus.

• Should you need help with wi-fi or connecting devices to the internet (TVs, Apple TV, Echos, etc.), please visit the Eduroam Wireless page for instructions.
• For additional questions, you can submit an IS&T service ticket.

How to connect your smart device to the wifi
Please follow these instructions from IS&T to learn how to connect your TV and/or smart device to the wifi.

Public access computers in the residence halls
Public-access computers are located in Henley Hall (first-floor study room) and in Sandhu Residence Center (second floor across from the elevator). If you need assistance, contact the IS&T Service Desk.

All first-year students in the residence halls are required to purchase a meal plan, which is included in the cost of room and board. 

Transfer and continuing students living in the apartments are not required to purchase a meal plan. 

Laundry machines, operated by WASH Laundry, are located in all residence halls, the Harris Apartments, on the first floor of the Davis Community Center and at the Panther Village Club House. Laundry is free and no payment is needed to do laundry.

Please follow the instructions for using the machines that are posted in the laundry rooms. Chapman University and its vendors are not responsible for clothing damage due to misuse or overloading.

If you experience problems using one of the machines, please follow these steps:

1. Submit a service request to WASH by visiting fixlaundry.com or call 800-342-5932 to file a service request
2. Call the Office of Residence Life and First Year Experience at (714) 997-6603 to place an "out of order" sign.
3. Provide RLFYE with the laundry room location, machine ID, your name, your contact information, and the description of the problem. 

If there are water leaks:

• Please submit a work request and notify your RA.
• For leaks that could cause safety/health risks or property damage call (714) 997-6658 for emergency maintenance problems occurring when the Facilities Management office is closed (Normal operating hours are Monday - Friday, 7:30 am to 4:30 pm). 

To check the status and availability of the washers and dryers on campus, please see our LaundryView application.

• You are required to have your ID card on you at all times, but accidents happen. Our staff can provide lock-out codes and lock-out assistance if needed, but please keep in mind that after 5 lockouts, you will be charged $25, and after 10 lockouts, you will be charged another $25, AND you will have to meet with your building manager for a conduct meeting. 
• Practice keeping your ID card on you at all times. We recommend having a wallet that attaches to your phone!

Who to call if you're locked out:

• From 8 am-5 pm call 714-997-6603.
• From 5 pm-8 am call the RA on duty for your community.
  
  • Chapman Court: 714-516-5363
  • Chapman Grand: 714-516-5719
  • Davis/Harris: 714-516-5737
  • Glass Hall: 714-516-5744
  • Henley Hall: 714-516-5723
  • Morlan: 714-516-5731
  • Panther Village: 714-516-5718
  • Pralle-Sodaro: 714-516-5729
  • Sandhu: 714-516-5732
  • The K: 714-516-5730

Every student living in a university-owned residence has a mailbox assignment. If you did not receive a mailbox assignment, cannot remember it, or have lost your mailbox key, please contact the Office of Residence Life and First Year Experience. Mail should be addressed using the following format in order to avoid a delay in delivery or return to sender.

If you live in the residence halls, The K, and Harris apartments:
[Your legal or prefererd name]
Chapman University 
CMB# [Your CMB number]
625 W. Palm 
Orange, CA 92868

If you live in the Davis apartments:
[Your legal or preferred name]
625 North Grand Apt #[Your apartment number]
Orange, CA 92867

If you live in the Panther Village apartments:
[Your legal or preferred name]
Panther Village
3101 W Chapman Avenue Apt # [Your apartment number]
Orange, CA 92868

If you live in the Chapman Grand apartments:
[Your legal or preferred name]
915  E Katella # [Your apartment number]
Anaheim, CA 92805 

If you live in the Chapman Court apartments:
[Your legal or preferred name]
2045 S State College Blvd # [Your 3-digit apartment number]
Anaheim, CA 92806 

Where to pick up packages:

• If you live in the residence halls or Harris Apartments, your packages will be held in either of our package rooms, located in the Davis Community Center (on the first floor) and Sandhu Residence Center (near the Doti Struppa Rockwall). 
• You will receive multiple email notifications from University Services notifying you of when your package has arrived on campus and when it has been processed and is ready for pick-up at your respective package room.
• It may take up to 48 hours from the point that it arrives to campus to be ready for pick up at our package rooms. 

Davis or Chapman Grand apartments:

• If you live in the Davis Apartments or Chapman Grand Apartments, your mail and packages are processed directly by the U.S. Postal Service or respective courier. Mail is delivered to mailboxes for both of these areas.
• Packages for the Davis Apartments are delivered directly to a residents door by the carrier. 
• Packages for Chapman Grand residents are delivered to the lockers in the hall office and general lounge area of the building. You will receive an email when packages are available for pickup. 

Panther Village:

If you live in the Panther Village, your mail and packages will be received and sorted by staff members in the clubhouse.

Chapman Court:

There are a few ways to receive mail at Chapman Court.

• United States Postal Service (USPS) delivers a mail to your mailbox inside the mailroom.
• USPS delivers a package to lockers inside the mailroom and places a key to the corresponding locker in your mailbox.
• All other packages will be delivered to the lobby and received by an Office Assistant (OA). You will receive an email from the OA that you have a package to pick up.

Maximum Package Size:

Due to limited storage space for student packages, any items shipped should be no larger than 19"x19"x19" and should weigh no more than 35 lbs. Do not ship any items prior to receiving your housing notification and mailing address. 

Missing Mail & Packages

If you believe that you are missing an item of mail you can file a claim with the United States Postal Inspectors so that they can go about investigating your claim. 

If you believe that you are missing a package, you may contact Chapman University Mail Services at (714) 997-6821 with the tracking number. 

Amazon Lockers

There are two Amazon locker locations on the Chapman University campus.  These services can be used by all members of the Chapman Community.  The two locations are as follows: 

Amazon Locker - Argyros
386 N Center St, at Argyros Forum
Student Union, Orange CA 92866-1002

Amazon Locker - Pyrenes
625 N Grand St, at Chapman
University, Orange CA 92867-6730

There is also an Amazon Locker at Chapman Grand. This service can be used by residents of that building. The location of that locker is:

Amazon Locker - Mankato
915 E Katella Ave, at Katella Grand
Anaheim, CA 92805-8639 

When placing an order for pick up an Amazon Locker, please search and select the locker name above (in bold). Do not enter the address underneath as the delivery will be refused. Use the address to find the Amazon Locker when you pick up your delivery. Visit the Amazon Customer Support page for more information about using an Amazon Locker.

A parking permit is required for any vehicles parking in the residence hall parking lots. Please review Parking Services information for details on specific parking permit costs and designated parking areas. Failure to register your vehicle could result in a parking citation and/or towing your vehicle.

For information regarding parking and transportation services, please email parking@chapman.edu or call (714) 997-6560 or (714) 997-6543.

The information in this section is provided by University Services, which oversees all mail and package services.

Food Delivery Protocol:

When residents order food from restaurants, or delivery services like DoorDash, Grubhub, or UberEats, they should be contacted by the driver to meet and receive their food items. The drivers should not access resident-only spaces in Chapman Housing. Residents should meet drivers outside of their buildings to maintain a safe and secure environment for all residents. Additionally, orders like this should never be delivered to University Services, as they will be refused.

Grocery and Perishable Food Delivery Protocol:

To provide the best mail and package service, University Services asks residents to plan their grocery and perishable food order deliveries so that there is enough time to deliver orders to their respective student mail center.

Orders should be placed by 1 p.m., on Monday through Thursday, so that orders arrive to University Services before 3 p.m. This gives University Services enough time to deliver the items to a student mail center and gives residents enough time to pick it up before the student mail centers close at 5 p.m.

Do not place grocery delivery orders on weekends because there will not be anyone to receive them at University Services. Additionally, perishable food will be thrown away after 72 hours – especially if groceries are emitting foul odors or leaking.

The ideal windows of time for ordering perishable food or grocery deliveries are:

• Monday–Thursday between 8 a.m. –12 p.m. and 1 p.m.–3 p.m.

Additionally, ordering grocery delivery on Friday afternoons is challenging because if items arrive too late to be processed, residents will have to wait for the delivery to be processed and dropped off on Monday (the next business day).

Large Orders:

Large orders or "oversize" orders (as listed by the delivery company) will need to be picked up from University Service’s main office at: 625 W Palm Ave. Orange, CA 92968. University Services recommends residents use a car when picking up "oversize" orders.

For questions or information concerning Chapman University Mail Services please call (714) 997-6821.

As a Chapman University on campus student, you have:

• The right to read and study in your room, free from unreasonable interference.
• The right to have one's personal belongings respected.
• The right to free access to your residence facilities.
• The right to live in a clean, safe and healthy environment.
• The right to sleep and relax in your room.
• The right to entertain guests and visitors when it does not infringe upon a roommate's or a community member's rights.
• The right to settle conflicts.
• The right to be free from intimidation, physical and emotional harm.
• The right to confront another's behavior which infringes on your rights.
• The right to seek the aid of staff in resolving possible roommate conflicts after having already attempted and been unsuccessful at resolution.

Students should incorporate cleanliness habits into their daily routine. By doing so, they'll create a more pleasant and healthy living space for themselves, their roommates, and others in the community. Here are some cleanliness suggestions and tips for students to maintain a clean and healthy living space:

1. Regular Cleaning Routine: Establish a weekly or bi-weekly cleaning schedule to keep your room tidy. Dedicate specific days or hours to this task. If you have roommates, create a cleaning schedule so everyone does their fair share of maintaining the cleanliness of the space.

2. Declutter: Keep your space organized by regularly decluttering. Donate or discard items you no longer need.

3. Use Cleaning Supplies: Stock up on basic cleaning supplies like a broom, mop, vacuum cleaner, disinfectant wipes, and trash bags. Recommended Cleaning supplies for the room and bathroom, include:

   1. Soap
   2. Sponges
   3. All-purpose scrubber
   4. All-purpose cleaner
   5. Glass cleaner
   6. Microfiber towels
   7. Toilet bowl cleaner and scrubber
   8. Air freshener

4. Make Your Bed: Start your day with a tidy room by making your bed each morning.

5. Dust and Vacuum: Regularly dust and vacuum to remove dust, dirt, and allergens from your room.

6. Laundry Routine: Keep up with your laundry to prevent dirty clothes from piling up. Designate a day out of the week to clean and fold your laundry.

7. Trash Management: Empty your trash bins frequently to avoid unpleasant odors and pests. Please take all trash to the trash rooms in your community. If the trash rooms are full, please contact your RA.

8. Kitchen and Dishes: Clean up after yourself in shared kitchen spaces, and wash your dishes promptly. Put away the dishes after washing them to declutter your kitchen space.

9. Personal Hygiene: Maintain good personal hygiene to prevent odors and the spread of germs in your living space.

10. Bathroom Cleanliness: If you have a shared bathroom, clean up after yourself and communicate with roommates about bathroom cleaning responsibilities. Be sure to regularly wipe down the counters with disinfectant cleaning supplies, thoroughly clean the shower, and scrub the toilet.

11. Use Storage Solutions: Invest in storage solutions like shelves, bins, and under-bed storage to keep your belongings organized.

12. Ventilation: Open windows periodically to let in fresh air and prevent a stuffy environment. If you are unable to open a window, then it's recommended that you purchase an air purifier that meets California air cleaner regulations.

13. Respect Shared Spaces: Be considerate of common areas, such as lounges and study rooms, by cleaning up after yourself and putting furniture back where it belongs.

14. Roommates Communication: Communicate with your roommates about shared cleaning expectations to maintain a harmonious living environment.

15. Prevent Microbial Growth: To prevent microbial growth, regularly wipe down surfaces, disinfect your space, keep bathroom and kitchen spaces dry, and report any leaks or potential microbial growth issues to facilities and Residence Life and First Year Experience staff members.

• Smoking/alcohol/drug use: the Student Conduct Code prohibits students and guests from smoking, storing or consuming alcohol (unless students are 21+), and possessing, manufacturing, distributing, using, or selling drugs in the residence halls and apartments. Nevertheless, roommates should discuss these issues and establish rules so that all are comfortable in the room.
• Night owls and early birds: the times that roommates retire for the night and wake up in the morning can become a source of tension and difficulty. Roommates should communicate about their sleeping habits so that everyone is reasonably accommodated. 
• Visitation/Guests: it is important to discuss your guest policy at the beginning of the year. In addition to the guidelines given in the Student Conduct Code, you and your roommate(s) should discuss the acceptable duration and frequency of visits, especially as it relates to guests of another gender.
• Study habits: Talk about when and where you like to study, acceptable noise levels, and other issues regarding your studying environment. The residence halls should be a place where all residents feel comfortable studying.
• Bathroom schedule: Do you prefer to shower in the morning, evening, or late at night? Do you use devices that make excessive noise, such as a hair dryer or electric razor? These issues should be addressed to establish a situation that works for all roommates.
• Cleanliness: Do you need to have a clean room before you feel that you can be productive? Do you have to wait until Health and Safety Inspections to feel motivated to clean? Cleaning habits have a tremendous effect on how comfortable residents feel in their room!
• Common property: Would it disturb you to find out that one of your roommates was listening to your music, watching your TV, using your computer? Does it bother you when someone else borrows your clothing without your permission? Your roommate may not feel the same way, so it is important to establish explicit guidelines regarding shared property.

There are many reasons a student may want to change their room assignment. While not all such requests are rooted in roommate conflict, we understand that these requests are often the result of a disagreement over living preferences. View the Roommate Assignment Change Process document works and how to request a room assignment change.

Aligning with the Student Affairs Learning Outcomes and our mission and values, Residence Life and First Year Experience (RLFYE) is committed to the socioemotional and interpersonal development of all students. Our approach to disagreements and conflict between those in a shared living space is intended to support this development. We are guided by some important beliefs about students and types of conflicts.

For a more in-depth explanation of the principles which ground our approach to roommate conflicts, please see the Roommate Conflict Principles document.