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Housing
Emergencies
» Emergencies
We consider student safety and security to be the foundation of our community and our highest priority. Residence Life and First Year Experience staff members are trained to handle emergency situations and work closely with Public Safety and local emergency responders to ensure a safe residential community.
Panther Alert
Panther Alert isn't just Chapman University’s dedicated emergency notification system; it’s the best way to stay informed about potential emergency situations on campus and stay safe. Learn more and get signed up on our Panther Alert page.
How to navigate emergency situations
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Facilities and maintenance requests
If you would like to request that a facilities or maintenance issue be addressed, you need to complete a Facilities Work Request. Please include as much detail as possible in your request so that the Facilities staff member will know exactly what the problem is in your room/apartment. To prevent delay, ensure you are selecting your correct room/apartment number from the drop down in the work request system. The time of completion depends on the severity of the issues they are currently responding to.
Call Public Safety immediately for emergency situations (such as plumbing issues, electrical hazards, broken windows or doors) that could cause safety/health risks or property damage, and that occur after-hours (outside 5 PM - 8 AM Monday through Friday). Provide the dispatcher with all pertinent information, including your housing assignment and the exact nature of the problem, and they will contact the necessary Facilities staff member to respond to your emergency.
Note: For a clogged toilet, please try to plunge the toilet yourself first. If that does not work, complete a Facilities Work Request and contact Public Safety (if after hours).
Hate incident
If you have been exposed to hateful or threatening behavior, contact Public Safety and report the incident to a Residence Life and First Year Experience Staff member.
Lockouts
- You are required to have your ID card on you at all times, but accidents happen. Our staff can provide lock-out codes and lock-out assistance if needed, but please keep in mind that after 5 lockouts, you will be charged $25, and after 10 lockouts, you will be charged another $25, AND you will have to meet with your building manager for a conduct meeting.
- Practice keeping your ID card on you at all times. We recommend having a wallet that attaches to your phone!
Who to call if you're locked out:
- From 8 am-5 pm Monday to Friday, call 714-997-6603.
- From 5 pm-8 am Monday to Sunday, call the RA on duty for your community.
- Chapman Court: 714-516-5363
- Chapman Grand: 714-516-5719
- Davis/Harris: 714-516-5737
- Glass Hall: 714-516-5744
- Henley Hall: 714-516-5723
- Morlan: 714-516-5731
- Panther Village: 714-516-5718
- Pralle-Sodaro: 714-516-5729
- Sandhu: 714-516-5732
- The K: 714-516-5730
Noise complaints
The best way to solve noise complaints is to politely address your neighbors yourself. Chances are that they may not realize that they are disturbing you. If they do not respond, please contact Public Safety and someone will respond to the situation.
Suspected illegal activity or drinking
If you suspect illegal activity is taking place, you should attempt to contact the RA on duty if you feel safe. If you do not feel safe or the RA is unavailable, please contact Public Safety at (714) 997-6763 and ask them to contact the Resident Advisor on duty for your living area.
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