»Interlibrary Loan Policies and FAQs

Interlibrary Loan Policies

Interlibrary Loan Request Limits

  • Interlibrary loan (ILL) is available to current students, staff/administrators, faculty, emeriti faculty, and affiliated scholars of Chapman University.

Material and Checkout Information

  • Books, articles, dissertations, conference papers, and similar materials are available through interlibrary loan.
  • Entire journals and e-books are NOT available through interlibrary loan.
  • We will not process interlibrary loan requests for items that the Leatherby Libraries owns, regardless of format.
  • We will process your request within 1 business day.
  • Allow approximately 2 weeks for physical requests to arrive. This gives the lending institution time to respond and ship the item to us.
  • Allow approximately 4 business days for article requests. This gives the lending institution time to process the request.
  • The check-out period is determined by the lending institution. Most institutions lend their physical items for approximately 3 weeks.
  • Request a renewal through your ILL account 5 days before the item's due date.
  • Renewal requests are approved and denied by the lending institution.
  • We must abide by the lending policies of the instiutions we borrow from.

Fines & Policy Expectations

  • Undergraduate, graduate and doctoral students will accrue daily fines of $1/day for the late return of ILL items.
  • If you lose an item that belongs to another institution, you will be billed for the replacement, billing, and processing fees. The minimum charge will be $105.00.
  • Fees for items that are lost or damaged must be paid in a timely manner at the Circulation Desk.
  • All fines and fees must be paid for borrowing privileges to be restored, including access to reserve and interlibrary loan materials.
  • Continued violations of the interlibrary loan policies may result in suspension or permanent loss of interlibrary loan privileges.

Business Office Referral—Students

Failure to promptly resolve these matters will result in the forwarding of unpaid debt (with an additional referral fee) to the University Business Office. Once paid at the Business Office, the student must bring a receipt to the Circulation Desk as proof of payment. Failure to pay library fines and fees referred to the Business Office may result in delays for future registration as well as transcript holds.

Interlibrary Loan Frequently Asked Questions

Who do I contact if I have problems with or questions about interlibrary loan?

Email: ill@chapman.edu 
Phone: (714) 532-6025

How do I request a renewal of an ILL item?

Please submit a renewal request through your ILL account. For help on how to submit a renewal request, please contact the ILL department

How do I log into the ILL system?

You will use your Chapman University login credentials to sign into the ILL system.

What if I forget my password?

In the event that you forget your password, you can reset your password here. 

What web browser should I use?

You need a web browser that can handle forms, tables, and preferably Cascading Style Sheets (CSS). We recommend using Edge, Google Chrome, or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILL only from your personal computer or an otherwise secure workstation.
  • When using a public workstation: 
    • Delete from the history file those pages that contain your personal information.
    • Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

What is electronic delivery?

Lending institutions send copies of articles to us in electronic format. We can offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format).

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your computer. You can refuse this cookie and still use ILL without any problems.

 

Additional Resources