» Frances Smith Center for Individual & Family Therapy

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  • Services
  • Appointments
  • Hours & Fees
  • Location
  • Center Staff
  • Services

    At the Center, therapists treat a wide range of issues which include, but are not limited to, the following:

    Services Offered
    • Adult survivor issues
    • Divorce recovery
    • Pre-marital counseling
    • Stress management
    • Relationship loss
    • Stepfamily issues
    • Behavioral problems
    • Infertility issues
    • Parent-child issues
    • Couple conflict
    • Family stress
    • Anxiety
    • Depression
    • Bereavement
    • Trauma
    • Chronic illness
    • Parenting skills
    • Self-esteem

    Please read the following questions below. If you have answered yes to any of these questions, you would benefit from a higher level care than our training clinic can provide. Please contact 211 for a list of other counseling centers in the area, or go to www.211OC.org.

    1. Are you having suicidal thoughts at this time?
    2. Have you been hospitalized for psychiatric reasons within the past 3 years?
    3. Are you hearing voices and seeing things that are not there, having disorganized or rapid thoughts and not under the care of a psychiatrist?

    NOTE: The Center does not offer services to individuals or families requiring documentation for child custody, court-related matters and cannot complete documentation for disability or any other type of evaluative services. The Center also does not serve clients who are using any kind of substances (alcohol or illegal drugs).

  • Making a First Appointment

    In order to schedule a first appointment, please call (714) 997-6746 and press “1” to leave a voicemail message requesting to complete a telephone interview. A voicemail system will take your message and a graduate student clinician will return your call as soon as possible. When leaving a message, please leave your name, telephone number, and a good time to reach you as part of your message.

    A graduate student clinician will then contact you to complete a brief telephone interview (approximately 20-30 minutes). Fees are established on a sliding scale based on monthly gross income. You will know what your fee will be at the time of this interview.

    After completion of the telephone interview, your intake will be reviewed by the Clinic Director who will assign a therapist to call you for your first appointment. Assignments are based on availability, as well as the type and nature of the presenting concerns. You can expect to hear back from us within 3-5 days.


  • Hours of Operation

    Monday through Friday: 9 a.m. to 9 p.m.
    Saturday: 9 a.m. to 5 p.m.


    Fees are established according to a sliding scale, based on the individual or family’s monthly gross income (employment, unemployment, disability, SSI/SSA, worker’s compensation, alimony/child support, etc.).

    Fees may range from $15.00 to $60.00 per session. These fees cover only a small portion of the cost of providing services. Payment is due at the time of the session. The Center has a 24-hour cancellation policy or the full fee will be charged for the late cancellation.

    NOTE: Because our counselors are graduate students, insurance plans including Medicare, Medi-Cal, CalOptima, Healthy Families, etc., do not cover these services.
  • Location

    501 W. Palm Avenue
    Orange, CA 92868
    Telephone: (714) 997-6746
    Fax: (714) 744-7879

    The Crean Building is located on Palm Avenue next to the railroad tracks just west of Cypress Street. The entrance to the Center is through the large black doors at the front of Crean Building facing Palm Avenue. The Center lobby is located in Room 122.

    Parking is available in the lot directly across the street from Crean Hall. The Center is close to public transportation (two blocks north of the Orange Metrolink station).

  • All clinical staff are graduate students in the Marriage and Family Therapy Program at Chapman University. The students are Marriage and Family Therapist Trainees (or MFT Trainees) and are under the direct supervision of licensed clinical supervisors, ensuring high-quality clinical services in a training environment.

    Clinic Director

      Susan jester
    Susan Jester, M.A., LMFT 
    Clinic Director 
    Licensed Marriage and Family Therapist



    Administrative Assistant

    Sue Swerdfeger
    Sue Swerdfeger
    Administrative Assistant
    MFT Program/ Frances Smith Center

Contact Us

Phone: (714) 997-6746
Fax:  (714) 744-7879

Mon-Friday: 9 a.m. - 9 p.m.
Sat: 9 a.m. - 5 p.m.

501 W. Palm Avenue
Crean Building
Chapman University
Orange, CA  92866