The current limitations of the PeopleSoft Human Capital Management (HCM) system, including
issues with data quality, inefficiencies due to manual processes, and underutilized
functionalities, significantly impact user experience.
These issues cause frustration and increased workloads for users, as they often resort
to time-consuming manual methods or external tools to compensate for the system's
deficiencies. This raises the risk of errors and diverts time from more strategic
tasks. For those in roles involving workforce management and decision-making, the
lack of reliable data and streamlined processes leads to delays and potential inefficiencies
in resource utilization and planning.
This project promises to substantially enhance the user experience by reducing manual
tasks, improving data reliability, and optimizing the system's functionality. A more
cohesive and efficient system will enable users to focus on higher-value activities,
with improved data quality and system capabilities facilitating better decision-making
and workforce management.
The project's phased approach, prioritizing issues based on their importance and available
resources, aims to tackle the most critical user experience issues, ensuring immediate
and significant improvements in the system's usability and effectiveness. This transformation
is expected to benefit the daily operations of individual users and contribute to
the overall organizational efficiency.