»About Information Systems and Technology

The mission of Chapman University Information Systems and Technology (IS&T) is to serve the technological needs of the Chapman Community through collaboration and sound practices, balancing reliability with innovation. IS&T provides IT solutions and support to the Panther community and promotes teaching and learning, research, and administration. IS&T's purpose is to power the daily operation of the University while being a force for change and innovation.

Phillip Lyle is the Interim Vice President and Chief Information Officer at Chapman University, where he is responsible for leading the university's information technology strategy.

Phillip has served Chapman for more than a decade in a variety of senior leadership roles, most recently as Deputy Chief Information Officer. His extensive portfolio includes infrastructure modernization, enterprise systems management, research computing, and technology strategy aligned with our academic mission and institutional priorities.

Among his many contributions, Phillip established the university's first centralized high-performance computing cluster to support faculty research; helped modernize classroom and remote learning technologies; and continues to show leadership in Chapman’s emerging AI efforts. He also played a critical role in leading enterprise cloud migration initiatives and strengthening cybersecurity through multifactor authentication and identity management systems.

Prior to joining Chapman, Phillip held senior IT leadership roles at Rancho Santiago Community College District and Resources Global Professionals, bringing more than 25 years of experience in enterprise infrastructure and client services. He holds an MBA from Concordia University Irvine and a bachelor’s degree in information technology from the University of Phoenix. He is also a graduate of the EDUCAUSE Leadership Institute and a Certified Information Systems Security Professional.

To contact us or request support, please visit the Service Desk information page and create a ticket with the appropriate team.

If you receive a suspicious email in your Chapman account, do not click on any link or reply to the sender. Instead, please report it by forwarding it as an attachment to abuse@chapman.edu.

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Client Services consists of three units that identify and deliver quality services. Together, the team is dedicated to providing Chapman students, faculty, and staff with a single point of contact for assistance in a timely and professional manner. Client Services supports all types of client technology, including hardware and software, desktop and laptop asset management, account management, audio and visual, card services, network connectivity, classrooms, and computer labs.

Michelle Sypinero

Interim Associate Vice President of Infrastructure & Client Services

Michelle joined Chapman University in 2006 and is currently the Assistant Vice President, Information Security. In this role, Michelle assists the Information Security and Communications teams. She obtained a Bachelor's degree in Computer Information Systems from Cal Poly Pomona and a Master's degree in Organizational Leadership from Chapman University. Michelle brings more than 22 years of experience in Information Technology to her role and is passionate about providing excellent customer service, being a team leader, and working in a collaborative environment.

Barron Williams

Director, Client Services

Barron joined Chapman University in April 2016 and serves as the Director of Client Services. In this role, Barron is responsible for managing the Service Desk, Desktop Support, and Card Services teams to ensure high customer service levels and first contact resolution. Before coming to Chapman, he spent more than 15 years supporting higher education institutions such as Pepperdine University and Otis College of Art and Design. He continues using his talent to consult with non-profit organizations. Barron holds a Bachelor's degree in Computer Science, a Master's degree in Business Administration, a Master's degree in Public Administration, and ITIL v3 and Agile Scrum Master certifications.

Card Services:

Phil Oliva

Lead Card Services Technician

Yen Darcy

Card Services Technician 2

Desktop Support:

Jamie Wisdom

Desktop Support Manager

Jamie joined Chapman University in October 2014 as a Systems Technician and currently holds the position of Client Services Desktop Support Manager. Jamie is responsible for providing "white-glove" service to Senior Staff, is project lead on refreshes for staff, faculty, and lab/classroom computers, and guides escalations for the Client Services team. Jamie is currently working towards her Bachelor's degree in organizational leadership and is ITIL, CompTIA A++, and Apple Support certified. She likes to explore new locations and practice photography in her free time.

Devon Marlink

Client Services Tech 3

Susilo Nugroho

Client Services Tech 3

Adam James

Client Services Tech 3 and Endpoint Management Administrator

Terrance Woodson

Client Services Tech 1

Adrian Serrato
Client Services Tech 1

Steven Rau

Client/Media Services Tech 2

Service Desk:

James Starks

Service Desk Manager

James joined Chapman University in November 2007 as a Service Desk Technician and is currently the Service Desk Manager. James is responsible for the services desk's day-to-day function and promptly resolving the Chapman ticket escalation. James has his CompTIA A+ and ITIL and is working towards his Bachelor's degree.

Pamela Houchen

Support Specialist

Kraig Wilson

Client Services Tech 2

Rinker Campus:

Armando Diaz

Rinker IT Manager

Armando joined Chapman University Rinker Campus in 2016 as the Technical Services Engineer and currently holds the role of the Rinker IT Manager. He obtained a Bachelor's degree in Film and Television Production and a Master's degree in Producing from Chapman University. Armando is CTS certified, has produced several documentaries and short films, and spent several years freelancing as a producer and editor. Armando brings over 25 years of experience in Information Technology, Audio Visual, and Video Production.

Greg Fisher

Client Services Tech 2

Andrea (AJ) Labindalaua

Client Services Tech 1

The Office of Educational Technology Services works with faculty to support and enhance the use of technology and digital media in instruction and scholarship. We welcome collaboration with faculty who wish to explore innovative uses of technology in their teaching and research. In addition to one-on-one consultation and support, we also provide department-based and open workshops and presentations on a wide variety of academic technologies.

Dr. Jana Remy

Associate Vice President, Educational Technology Services

Jana leads the Educational Technology Services division, which includes oversight of Classroom Technology and Instructional Technology at Chapman University. In this role, she works with faculty, administration, and the campus IT department to ensure that both digital and physical learning environments are functional, accessible, and well-supported.

She co-chairs the Classrooms Working Group and the Advisory Group for Disability/ Accessibility. During her eight years at Chapman, Jana has led projects that range from the building of the Chapman ePortfolios platform to the installation of next-generation technologies into the campus courtroom to the development of a service-oriented space for faculty training called the Tech Hub. In addition to her administrative work, Jana teaches Digital Humanities, the History of Disability in America, and Environmental History. She holds a Ph.D. in History from UC Irvine. An early adopter of many online tools, Jana has a blog archive stretching back more than fifteen years and frequently contributes to Instagram.

Learning Spaces technology:

Frank Warren

Learning Spaces Technology Project Manager

Frank holds a B.A. in Art from Chapman University. Working with the Director of Educational Technology Services and the Learning Spaces Technology Support Engineer, he helps create plans for classroom design and redesign projects, defines the scope of projects for RFIs, engages vendors for bids, and oversees these projects to completion and sign-off.

Frank also assists with in-house installations when needed, as well as doing some tier 3 support for learning spaces. Before taking this position, Frank managed the Media Services department at Chapman. This group was responsible for providing and supporting Media Technologies in classrooms, conference rooms, and shared spaces. They also provided technical support for live events, meetings, and conferences.

Erik Gomez

Classroom Technology Engineer

Instructional Technology:

Julie Johnson

Assistant Director, Instructional Technology

Julie holds an M.A.Ed. in Curriculum and Instruction and a Certificate in Instructional Design from the Online Learning Consortium. In her role, Julie collaborates with faculty and staff on their use of educational technology. She also creates resources and training for Chapman faculty. Before coming to Chapman, Julie performed quality assurance in online testing, taught writing and literature for a local private school, and managed social media and communication for the school where she taught.

Julie's Chapman experience includes holding positions such as Instructional Analyst, Instructional Technologist, and Administrative Coordinator at the Institute for Excellence in Teaching and Learning, where she supported and trained faculty on their use of the One-Button Studio and coordinated the university-wide management of course evaluations utilizing Class Climate.

Sarah Blake

Instructional Analyst

Elena Marusak

Instructional Analyst

Shannon Muramoto

Instructional Analyst

Media Services:

Joey Anderson

Media Services Manager

Joey joined Chapman University in January 2010 as a Level 1 Media Services Technician. In 2017, he served as the Lead Technician until 2023. He is now serving as the Media Services Manager, managing five full-time technicians and ten part-time student assistants. The Media Services group works within IS&T's Educational Technology Services branch of IS&T, led by Jana Remy. In this role, Joey is responsible for overseeing the daily operations of Media Services, which focuses on classroom audio-visual support, event & meeting support, and audio-visual system maintenance of classroom, event & conference spaces.

Before Chapman, Joey worked as an AV technician in the hotel industry, as well as live entertainment for events, parties, and weddings. Joey holds a Bachelor's degree in Digital Media Arts as well as being CTS-certified. Joey is an avid musician and has been playing guitar in bands since the age of 14.

Adam Winton

Client/Media Svcs Tech 2

Axel Aviles

Client/Media Svcs Tech 1

Luis Fragoso

Client/Media Svcs Services Tech 1

Jevon Stewart

Client/Media Svcs Services Tech 1

Enterprise Infrastructure Services is responsible for the planning and deploying University core technology infrastructure components, including networking, wireless, servers, storage, backup & recovery, and threat management.

Michelle Sypinero

Interim Associate Vice President of Infrastructure & Client Services

Network:

Dave Acheson

Network Manager

Dave joined Chapman University in July 2001 as a Telecommunications technician and currently serves as the Network Manager. In this role, he works with and manages the Network Operations team responsible for administrating wired and WiFi networks, voice systems, and video monitoring for the campus, providing support for students, faculty, and staff at Chapman. He has obtained several network certifications from Cisco, Juniper, and Aruba. He is currently working towards the PMP certification. Dave holds a Bachelor's degree in English with a minor in French from Chapman University.

Thomas Baldwin

Senior Network Specialist

Phil Hall

Network Specialist

Kevin Bedwell

Jr. Network Administrator

Steve Acheson

Network Specialist

Database:

Wally Ching

DBA Manager

Ali Khan

Sr. PeopleSoft Admin

Systems Administration and Engineering:

Chris Riffey

Manager, Systems Administration

Chris Bolduc

System Administrator

Matthew Hopp

Senior System Administrator

Ponh King

System Administrator

Ryan Bakonis

Senior System Administrator

Victor Muramoto

Cloud Infrastructure Engineer

Craig Williams

System Administrator, Collaborative Technologies

Research Computing:

Phillip Lyle

Interim Vice President and Chief Information Officer.

Brett Fisher

Director, Research Computing

Brett leads the day-to-day management of operations, staff, and projects for the Research Computing team within IS&T. Brett implements the overall strategic and tactical plans for the development and support of the University's user constituencies for ongoing support of computing, storage, consulting, and software tools for Chapman researchers. Additionally, Brett develops recommendations for researchers around technology best practices, working closely with campus leaders in assessing and implementing research technology needs. Brett received his Master of Library and Information Science from San Jose State University in 2008 and is certified by the Society of American Archivists as a Digital Archives Specialist.

Anna Alber

Senior Research Scientist

James Kelly

Senior Admin - Research

The Enterprise Applications Team works with campus departments to deliver state-of-the-art computer applications to students, faculty, and staff. Student and faculty systems include applications for class registration, financial aid, and housing, as well as our online learning system, grading, academic advising, and a wide range of web applications. We also support and partner with department staff for the university's back-end systems, such as HR, Payroll, Financial, and Budget systems. Our office is also looking to increase our mobile technology presence and bring an exemplary user experience to the Chapman Community.

Lauri Mantooth

Associate Vice President/Deputy CIO, Enterprise Systems & Projects

Lauri is the Associate Vice President of Enterprise Applications and Project Management. Before starting at Chapman in October 2014, Lauri worked in several different industries and has spent over 30 years managing IT projects and supporting a wide variety of Enterprise Applications. Lauri’s innovative and visionary talents allow her to stay active in several local technology-focused organizations and bring strong leadership and well-established processes to Chapman University’s IS&T team.

Peoplesoft Development:

Phil Stella

Director, Peoplesoft Development

Phil is the Associate Director of PeopleSoft Development. Before coming to Chapman in 2015, Phil was a Senior Lead Consultant at an information technology consulting company specializing in higher education PeopleSoft implementations. Partnering with his clients, Phil combined his extensive knowledge of the PeopleSoft product lines with his reputation for delivering quality, reliable, and innovative solutions to successfully implement and upgrade PeopleSoft systems for many higher education institutions.

Phil brings a variety of skills that he has amassed over his 20+ years working with PeopleSoft systems in the higher education, fast food, and computer manufacturing industries. He has a bachelor's degree from California State University, Fullerton, with a concentration in Management Information Systems.

David Hernandez

Lead Peoplesoft Developer

Jackie Almonte

Sr. Peoplesoft Developer

John Burckert

Sr. Peoplesoft Developer

Joaine Joy Aguilo

Peoplesoft Developer

Data Services:

Jose Salomon

Director, Data Services

Jose is the Director of Data Services and enterprise data architect at Chapman University. Jose started this role in September 2019 after working for many years at Fortune 500 companies and large equity investment firms. During his tenure in investments, he worked alongside Nobel laureate economists to translate their research into data systems and trading platforms. His role at Chapman will focus on building a robust data infrastructure incorporating data governance, cloud computing, predictive analytics, and business intelligence.

Kristin Dressner

Lead Data Analyst

Rose Yap-Fryman

Sr. Programmer/Analyst

Edward Lan

Senior Application Developer

Lydia Dawoud

Senior Business Intelligence Developer

Elizabeth Torres-Lam

Business Intelligence Developer

Enterprise Projects and Solutions:

Sharlene Heard

Director, Enterprise Solutions Design

Sharlene Heard is the Director of Enterprise Solutions Design with over 20 years of experience in systems analysis and application design. She is a results-driven professional who is an expert at transforming complex business challenges into strategic solutions. She also has expertise in business processes optimization and delivers results through technical proficiency, business acumen, strong teamwork, and communication. Before joining Chapman in 2015, Sharlene worked in the private sector as a consultant and principal business analyst specializing in PeopleSoft applications and integrations. Sharlene has an MBA from USC and a BA in Economics from the University of Hawaii.

Rupa Dundigalla

Business Analyst

Project Management Office and Salesforce:

The Technology Project Office manages the IS&T project portfolio, working with campus departments to identify and prioritize projects in support of academic and administrative needs. The team also provides project management leadership, expertise, and experience to teams for initiating, planning, and guiding implementations and completions for all projects, promoting best practice standards and methodologies into a project management discipline. In addition, we advance the core vision and mission of the Information Systems and Technology department through the comprehensive development of tools and guiding principles to facilitate organized, well-communicated, timely project execution and outcomes.

Richard Jenkins

Director, Project Management Office and Salesforce

Richard serves as the Director of the Technology Projects Management Office. Richard holds a Masters in History from Cal State University Fullerton. Before coming to Chapman in 2012, Richard worked in the private sector for seventeen years, managing projects in the data and telecommunications space. In addition to managing the IS&T project portfolio and several campuswide projects, he is responsible for designing, implementing, and managing all infrastructure cabling in new construction projects, working closely with Campus Planning.

John Bui

Project Manager and Business Analyst

Will Megenney

Salesforce Developer

Mike Tumbleson

Salesforce Administrator

Negin Ahmadian

Salesforce Administrator

Anar Dadashov

Salesforce Developer

App Support and Web Development:

Ramiro Landeros, MBA '13

Assistant Director, App Support & Web Development

Ramiro is the Web and Mobile Services Manager. Ramiro originally joined Chapman as a web application developer in 2009, where he helped maintain Chapman's library of over 100 custom web applications and designed new systems to help departments across campus perform their duties more efficiently. Ramiro also provided administrative support on applications such as SharePoint, Blackboard, and TMA. After a brief absence where Ramiro left Chapman for another opportunity to hone his project management skills, he returned to the university in late 2015. Ramiro is a graduate of the Chapman MBA program, where he focused on Investments and Finance. He also has a bachelor's degree from Cal Poly Pomona in Business Administration, Computer Information Systems.

Sonny Phan

Application Specialist

The Information Security Office (InfoSec) ensures that all information assets and user account privileges of the University are available with the appropriate integrity and confidentiality as part of the personalized education of distinction provided by Chapman University. InfoSec also provides the development of compliance frameworks, vulnerability assessments, consultation and training on cybersecurity policies, acceptable electronic systems use, malware prevention, identifying malicious software, and protecting and classifying sensitive data.

Keith Barros

Chief Information Security Officer

Keith is the Chief Information Security Officer (CISO) for Chapman. He joined Chapman after having been the CISO for Seton Hall University for the past 15+ years. Keith has over 30 years of IT executive management and cybersecurity experience. Prior to working in higher education, he held senior IT management positions in several industries, including banking, consulting, retail, and real estate, along with teaching as an Adjunct Professor at Seton Hall. Keith has an M.B.A. from Seton Hall University and a B.S. from Kean University.

Stefan Sburlea

Manager, Information Security

Stefan is the Manager of Information Security at Chapman University. He has over 10 years of experience in information security, with expertise in vulnerability assessment, patch management, and security awareness training. He is responsible for developing and implementing the Vulnerability and Patch Management programs, which aim to identify and remediate security risks in the company's network and systems. He also oversees the Online Training and Awareness program, which educates employees on best practices and policies for protecting the company's data and assets. Stefan holds several professional certifications, including CISSP, CISA, and CCSP. He is passionate about staying updated on the latest trends and technologies in information security and sharing his knowledge with others.

Veronica Ramirez

Risk & Vulnerability Analyst

Ryan Tanovan

Senior Security Engineer

Rick Chau

Security Operations Analyst

The Communications and Training team supports the campus IT projects by creating communication, announcements, direct email, and blogs to promote IS&T's services. The team also offers training and consultations on specific applications such as Microsoft 365 and other productivity tools. We work closely with the Project Management Office to identify areas of opportunity and offer communications support.

Michelle Sypinero

Interim Associate Vice President of Infrastructure & Client Services

Sarem Yadegari

Manager, Communications and Training

Sarem joined Chapman University in January 2020 as the Educational Technology Support Manager and, since 2022, holds the Communications and Training Manager role. Sarem has a Bachelor's degree in Marketing and Graphic Design from California State University, a degree in Film from the New York Film Academy, and a Master's degree in Organizational Leadership from the University of Massachusetts. Before joining Chapman University, he worked in the film and technology industries, accumulating over 15 years of client support and technology leadership experience.

Cristian Monarrez

Communications and Training Specialist

The Administrative Team, also known as the A-Team, consists of two full-time staff members and up to four student assistants. Together the team is dedicated to providing day-to-day operations for Information Systems and Technology, providing administrative support to management, event planning, purchasing/inventory, and supporting online faculty course evaluations. You may reach the A-Team at istops@chapman.edu.

Lori Deterding

Director, Finance & Operations

Lori serves as the Director of Finance and Operations for the Information Systems & Technology department, managing day-to-day operations, reconciling budgets, and assisting with purchasing functions for IT. Lori joined Chapman University in 2009. Lori has a diverse training, customer service, finance, and operations background. She also manages two administrative employees and serves as the IT department's Liaison to Human Resources and Legal Affairs.

Jaliz Fabio

Administrative Operations Coordinator

Kimberly Whitlock

Administrative Coordinator

»About Information Systems and Technology

Client Services (Orange and Rinker Campuses)

Michelle Sypinero

Barron Williams

Card Services:

Phil Oliva

Yen Darcy

Desktop Support:

Jamie Wisdom

Devon Marlink

Susilo Nugroho

Adam James

Terrance Woodson

Steven Rau

Service Desk:

James Starks

Pamela Houchen

Kraig Wilson

Rinker Campus:

Armando Diaz

Greg Fisher

Andrea (AJ) Labindalaua

Educational Technology Services

Dr. Jana Remy

Learning Spaces technology:

Frank Warren

Erik Gomez

Instructional Technology:

Julie Johnson

Sarah Blake

Elena Marusak

Shannon Muramoto

Media Services:

Joey Anderson

Adam Winton

Axel Aviles

Luis Fragoso

Jevon Stewart

Enterprise and Research Infrastructure

Michelle Sypinero

Network:

Dave Acheson

Thomas Baldwin

Phil Hall

Kevin Bedwell

Steve Acheson

Database:

Wally Ching

Ali Khan

Systems Administration and Engineering:

Chris Riffey

Chris Bolduc

Matthew Hopp

Ponh King

Ryan Bakonis

Victor Muramoto

Craig Williams

Research Computing:

Phillip Lyle

Brett Fisher

Anna Alber

James Kelly

Enterprise Systems and Projects

Lauri Mantooth

Peoplesoft Development:

Phil Stella

David Hernandez

Jackie Almonte

John Burckert

Joaine Joy Aguilo

Data Services:

Jose Salomon

Kristin Dressner

Rose Yap-Fryman

Edward Lan

Lydia Dawoud

Elizabeth Torres-Lam

Enterprise Projects and Solutions:

Sharlene Heard

Rupa Dundigalla