Remote Assistance: The View from the Technical Assistant's Computer

The following information applies to users who have received a Remote Assistance invitation. After you are connected, you will be able to view your friend's computer screen and chat online together in real time about what you both see. With your friend's permission, you can even use your mouse and keyboard to work with your friend on his or her computer. Please respond before the expiration time listed in the invitation.

Caution: Accept invitations only from people you know and trust. E-mail messages can contain viruses or other harmful attachments.

Notes:
- Both you and the person you are helping must be connected to the Internet while using Remote Assistance.
- To learn more about Remote Assistance, click Start in Windows XP, click Help and Support, and then type Remote Assistance in the Search box.

To accept this request: Open by double clicking the file attached to the e-mail message. Make sure it is of the type MsRCincident.
If prompted to open or save it, be sure to open it.
You will be prompted to connect to the sender's computer, type a password if necessary. If you don't know the password, contact the sender to get it. Click "Yes"to accept the invitation.
It will attempt to connect.
Then it will let you know that the remote assistance is starting, and how to stop
If the sender is online and accepts your connection, you will be able to chat online and view his or her computer desktop. The person you are helping cannot see or control your computer at any time.
To gain control, the technical assistant has this tool bar at the top of their screen.