» Email for Faculty and Staff

Chapman staff and faculty who have mailboxes on the Chapman Exchange Server can access their emails through the various methods listed below. Familiarize yourself with our Usage Guidelines on using your Chapman email appropriately.

+ - Accessing Web-based Outlook Email

Chapman staff and faculty who have mailboxes on the Chapman Exchange Server can use Exchange Outlook Web App (OWA) through any web browser to access their Chapman email account(s).

+ - How To Setup Exchange Email on Windows 8

How to Add Exchange Email on Windows 8

From the start page chose Mail icon:

Mail Icon

*If you already have another type of account set up –

  1. Within the mail program swipe from right side of the screen
  2. Choose settings
  3. Then accounts
  4. Choose add an account
  5. Then choose Exchange

Choose "Exchange" as the email account type

chose exchange

Type your Chapman username and password at the prompt

Username

Choose "Enforce these policies"

secure

+ - How to Setup Exchange on a Mac

  1. Open Outlook for Mac 2011. On the Tools menu, click Accounts

    Step1
    

  2. In the lower-left corner of the Accounts dialog box, click +, and then click Exchange.

    step2

  3. On the Enter your Exchange account information page, type your e-mail address.
  4. Under Authentication, make sure User Name and Password is selected. 
  5. In User name, type chapman.edu\(username).
  6. Make sure Configure automatically is selected, and then click Add Account.
    step6

  7. After you click Add Account, Outlook will perform an online search to find your e-mail server settings. In the dialog box that asks you if you want to allow the server to configure your settings, select the Always use my response for this server check box, and then click Allow.

    If Outlook is able to set up your account, you'll see the account you set up in the left pane of the Accounts dialog box. Close the Accounts dialog box. If Outlook isn't able to set up your account, contact the Service Desk at 714-997-6600 or servicedesk@chapman.edu for assistance.

+ - How To Setup Exchange Email on iPhone/iPad

How to setup iPhone with new Exchange account

1. To add an Exchange account to your iOS device, tap Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange.

2. On the next screen, enter your complete email address, domain, username, password, and a description (which may be anything you like). Ask your Exchange Server administrator if you are unsure of the domain. If you are unable to view your folder list, or are unable to send or receive email, leave the domain field blank.

Settings Screen

3. Your iOS device will now try to locate your Exchange Server using Microsoft's Autodiscovery service. If it cannot locate the server, you will see the screen below. Enter your front-end Exchange Server's complete address in the Server field. Contact your Exchange Server administrator if you are unsure of the address. 

account info

Your iOS device will try to create a secure (SSL) connection to your Exchange Server. If it cannot do this, it will try a non-SSL connection. To override the SSL setting, go into Settings > Mail, Contacts, Calendars, select your Exchange account, tap Account Info, then toggle the Use SSL slider.

After successfully making a connection to the Exchange Server, you may be prompted to change your device passcode to match whatever policies may have been set on your server.

4. Choose which type or types of data you would like to synchronize: Mail, Contacts, and Calendars. Note that by default, only three days' worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.

Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iOS device is overwritten. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer. You can still sync your iOS device wirelessly with MobileMe services.

exchange screen

+ - How To Remove Email on iPhone/iPad

How to Remove Old Account from iPhone

Delete an email account

From the Home screen choose Settings:

Settings Screen

Then click on Mail, Contacts, Calendars:

Mail, Contacts and Calendars

Tap an account arrow on the right to Expand to Advanced:

expand to advance

Tap an account, then scroll down and tap Delete Account.

delete account

You will be prompted with this screen:

Deleting this account will remove its mail from your iPhone

Tap Delete Account, and the account has been removed.

delete account screen

+ - How to Setup Exchange Email on Android

How to Setup Exchange Email on Android

Android email set up varies from device to device, to set up your android device do the following:

1. Go to Settings

2. Then open Accounts

3. Tap on Add Account

4. Choose Exchange Activesync, Microsoft Exchange, or Corporate for the account type

5. You may need to provide all or some of the following

    a. Email address: user@chapman.edu

    b. Account: chapmanedu\username

    c. Password: Your Chapman password

    d. Domain name: chapmanedu

6. Check the check box to use an SSL connection

7. You will get a warning that Exchange has security features that will need to be enforced. You must agree to this to get email on your device.

8. Choose the items you want to sync on your device.

+ - Quarantined Emails

Chapman University IS&T has implemented an additional feature to our email system.  The feature will separate suspicious email messages from regular email, and place them in a quarantine area for you to manage. As of January 2017 we are using a product called Proofpoint for this process.

What Proofpoint does

The Proofpoint email filtering system places messages that are suspected to be spam or other unwanted email into your personal Quarantine, where they are held to give you time to review them. After 30 days, unreleased messages will automatically be deleted from Quarantine and become irretrievable. You will receive a daily quarantine digest email in your inbox and from that email, you can perform most of the task including, delete, release, add to safelist. If you would like to review your quarantined messages between daily digests, log into http://junkmail.chapman.edu or click the "Request New End User Digest" link at the top of your most recent digest message.

End-User Digest email

An End User Digest is a summary email from Chapman University that you receive daily. It contains a list of the suspected spam that has been filtered in the previous 24 hours. Opening it displays an email listing of the suspected spam messages. You will not receive a digest if none of your mail has been quarantined during that timeframe (this is an "empty digest"), although, if you prefer, you can manage your settings to receive an "empty digest".  

screenshot of email digest

  • Release - Delivers the message to your Inbox. Automatically reports that the message was not spam.
  • Safelist - Delivers the message to your Inbox, adds the sender to your Safe Senders List, automatically reports that the message was not spam. Future messages from this sender will not be sent to your Quarantine and will be delivered to your inbox even if the message is determined to be spam.
  • Not Spam - Reports to the system administrators that the message was not spam. Proofpoint will update its scanning engine about the message characteristics, and it will not be quarantined in the future.
  • Score – Messages are scored on a scale from 1 to 100; the higher the score, the higher the probability that the message is spam.
  • Request Summary Digest – Click this link to have a new summary digest showing all current messages in the quarantine outside the regular schedule.
  • Request Safe/Blocked Senders List - Click this link to have a full listing of all your safe and blocked senders emailed to you.
  • Manage My Account - This link will sign you in to http://junkmail.chapman.edu, where you can access your Quarantine, manage your settings, or update your safe and blocked senders lists.
  • Help - Takes you to the help page on the Proofpoint server.

How to Login to Manage My Account Directly

screenshot of quarantine login

After you log in to the Web Application, you can decide how to handle future messages from each sender, as shown below:

screenshot of quarantine dashboard

Messages that contain a virus, spam, or inappropriate content are sent to your Spam Quarantine.

Email classified as “bulk” – solicitations, newsletters, and advertisements are sent to your personal Low Priority Mail Quarantine. You will receive an email notification named Digest in your Inbox to let you know you have messages in the Quarantine.

  • Release the selected message(s) from the Quarantine and allow future messages from the sender(s) to be delivered – select the message(s) and click Allow Sender.
  • Delete the selected message(s) from the Quarantine and block future messages from the sender(s) to be delivered to your Inbox – select the message(s) and click Block Sender.
  • The currently-selected folder in the left pane displays messages in that folder. In the illustration, the Low Priority Mail – Delivered messages display in the right pane.
  • The Options menu in the menu bar provides the following choices:

Unselect All – clears the selection box for all of the currently-selected messages.

Request Digest – this choice sends you the latest email Digest.

Refresh – refreshes the right pane. If you use the Delete All choice, use Refresh to display more messages.

  • Delete All – deletes the currently-displayed messages from your personal Quarantine.
  • Select Lists in the left pane to add senders to your personal Safe Senders and Blocked Senders lists.
  • Select Profile in the left pane to change your preferences.

Frequently Asked Questions

What is going to happen to my old quarantined message?
Your old quarantined email messages (prior to the January 20, 2017 migration to Proofpoint) will not be migrated to the new service. Those email messages will be held at the following website for up to 90 days: http://junkmail2.chapman.edu. Email messages older than 90 days from the migration date will expire each day and after 90 days has passed, all quarantined messages will be delete. You should use your email digest that you received prior to the migration date to review the email messages or log on to the old site at http://junkmail2.chapman.edu to make sure no legitimate email messages are lost. After 90 days, all of your quarantined email message will expire and will be deleted.

What are suspicious or quarantined email messages?
Emails that contain spam, phishing attempts and other objectionable content. 

What is phishing?
A kind of fraud perpetrated over email. It is a type of identity theft.The goal of a phishing is to trick you into giving out your email login name and password. Learn more about phishing and how to prevent its unwanted consequences.

How will I receive quarantined notifications?
If you are sent new suspicious messages they will be captured by the quarantine manager. Then once a day in your Inbox, you will receive an email listing any new quarantined email. The message will be from noreply-quarantine@chapman.edu.  If there are no new quarantine messages, then you will not receive an email.

How long are quarantine messages held?
Initially, messages in your daily Quarantine Manager will be held for 30 days.  After 30 days, the messages will automatically be deleted unless action is taken.

What if I delete a quarantined email message?
A deleted quarantined message cannot be retrieved.

Why am I not receiving a Chapman Quarantine notification email?
You will only receive a Chapman Quarantine notification if the system blocked suspected spam messages.  If no emails were held, you will not receive a notification email.

What if I ignore the notification emails?
If you take no action, the messages in your quarantine will automatically be deleted after 30 days.

Now that Chapman Quarantine Manager is being used, should I turn off Spam/Junk in my Outlook?
We recommend leaving your Spam/Junk email filters alone in your Outlook software. If you have changed the setting already, we recommend changing the setting to “No Automatic Filtering” setting in your Outlook software.

How do I check my quarantine items using the web interface?
Go to http://junkmail.chapman.edu.  There are cases where you will be prompted to login with your Chapman credentials. You can confirm the legitimacy of this Chapman website by visiting our Campus Computing site for general Security FAQs

What if I receive a Phishing message, whom do I send the report to?
Send the phishing email message to abuse@chapman.edu and submit the unwanted email to McAfee by selecting the email and then clicking on Submit Spam in the Outlook toolbar.

Service Desk Support

Phone: (714) 997-6600

Email: servicedesk@chapman.edu

Online: servicedesk.chapman.edu
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