Attellah Piazza

»Delinquent Student Account FAQs

+-My account has a Bad Debt hold what does that mean?

A Bad Debt hold means that you still have an unpaid balance with the University. Please contact our Collections Office for further assistance.

  • By email: trang@chapman.edu (Please include your name, Chapman-ID, and use your Chapman email)
  • By fax: (714) 744-7995 (Please include your  name, Chapman-ID, and your Chapman email)
  • By Phone: (714) 997-6649
  • In person:

    University Collections
    Bhathal Student Services Center
    One University Drive
    Orange, CA  92866 

+-How can I get in touch with the Collections Office regarding my hold, or my past due account?

A collections hold will stop your access to request registration, transcripts and diplomas.  If any charge remains unpaid past the current term the student account is forwarded into collection status, with a restriction of a collection hold.

Additional steps to remove a collection hold:

  • If you have been awarded Financial Aid (including: Loans, Grants, or Scholarships) and it has not yet been posted to your account, please     contact the Office of Financial Aid for more information. Also ask about alternative loans they may be able to help.
  • If you are expecting a Graduate Fellowship from a department or an organization, please contact your academic department or the organization for assistance.
  • If you are missing Tuition Remission funds please contact Yesenia Castillo in the Human Resource department to verify the receipt of your tuition remission forms.
  • If you are missing Tuition Assistance or Veterans benefits, please contact your certifying officer for assistance or go to the below website.

            www.va.gov

       Contact the University Collections Office to make arrangements to pay the balance due, or discuss the collections hold, as follows:

  • By email: trang@chapman.edu (include your name, Chapman ID #, use your Chapman email,)
  • By fax: (714) 744-7995 (include your name, Chapman ID #, use your Chapman email,)
  • By Phone: (714) 997-6649  
  • In person:

                         University Collections
                         Bhathal Student Services Center
                         One University Drive
                         Orange, CA  92866

+-If I have a collections hold on my account do I receive an e-bill?

No your monthly statement will be sent to your mailing address. All e-bills notifications will stop, but you can still see your statements online. 

Please keep in mind that while you are set up on a payment plan with the collections office the “Current Monthly Payment” listed on your monthly statements do not pertain to your plan. The full amount due on your statement or your monthly payment amount listed on your Letter of Intent pertains to your account only.

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