Students at Chapman

Student Business Services

» Delinquent Student Accounts

After the completion of a term all accounts with an outstanding balance are placed on a collections hold. A collection hold means the student is unable to order transcripts and or diplomas or continue enrollment unless the account is paid in full.  Chapman University's Collections Specialist will review all accounts and send out notices to the student or the co-signer via collection letters, phone calls or emails. The full amount due is required. However, the University will allow monthly payments to be made. To set up a monthly payment plan the student or the co-signer must contact the Collections Specialist. Payments can be made using your my.chapman.edu.

If any financial assistance is missing on your account please refer to the Quick Links on the right side of the page for a link that is applicable to you.

Collection Agency Accounts

If all Chapman University collections activities are exhausted and no monthly payments are made or the account is not paid in full the account will be forwarded to an outside collection agency. The outside collection agency will report all derogatory accounts to all credit bureau reporting agencies. To avoid this action the student or the co-signer must pay the account in full or set up a monthly payment plan.

Contact Karen Chepeka at the University Collections Office to make arrangements to pay the balance due, or discuss the collections hold, as follows:

(Please make sure to include your name, Chapman ID #, and use your Chapman email)

  • In person at:
    University Collections
    Bhathal Student Services Center
    One University Drive
    Orange, CA  92866

Delinquent Student Account FAQ's

+ - What if I cannot pay my remaining balance during the term?

A past due balance will prevent registration for future terms and the release of transcripts and or diploma. Students and or Panther Partner Authorized Users are encouraged to contact the Student Business Services Office as soon as possible to discuss their status.

+ - My account has a Business Office hold what does that mean?

A collections hold will prevent your access to request registration, transcripts and diplomas. If any charge remains unpaid past the current term the student account is forwarded into collection status, with a restriction of a collection hold.

Additional steps to help remove a collection hold:

  • If you have been awarded Financial Aid (including Loans, Grants, or Scholarships) and it has not yet been posted to your account, please contact the Office of Financial Aid for more information.
  • Alternative loans may be a possible source to help pay your past due balance. Please contact the Financial Aid Office for further information
  • If you are expecting a Graduate Fellowship from a department or an organization, please contact your academic department or the Graduate Financial Aid office at (714) 628-2730 or gradfinad@chapman.edu.
  • If you are missing Tuition Remission funds please contact Yesenia Castillo in the Human Resource department at ycastill@chapman.edu or (714) 997-6749 to verify the receipt of your tuition remission forms.
  • If you are missing tuition assistance or veterans benefits, please contact your Student Account advisor for further assistance.

+ - How can I get in touch with the Collections Office regarding my hold, or my past due account?

Contact Karen Chepeka at the University Collections Office to make arrangements to pay the balance due, or discuss the collections hold, as follows:

  • By email: chepeka@chapman.edu (include your name, Chapman ID #, use your Chapman email)
  • By fax: (714) 744-7995 (include your name, Chapman ID #, use your Chapman email)
  • By Phone: (714) 997-6649  
  • In person: University Collections Bhathal Student Services Center One University Drive Orange, CA 92866

+ - If I have a collections hold on my account do I receive an e-Bill?

You can view your student account at my.chapman.edu. A monthly eBill statement is available for viewing through your Student Center.

If you need assistance with logging into your Student Center, contact the Help Desk at (714) 997-6600.

Please keep in mind that if you are set-up on a Repayment Agreement with the collections office, the payment amount listed on your monthly eBill statement does not pertain to your agreement.

Please refer to your Repayment Agreement for your monthly payment amount and due date.

+ - Can I make monthly payments on my past due balance?

The University will allow you to establish a Repayment Agreement to make monthly payments.

Please contact our collections Office for further assistance.

  • By email: chepeka@chapman.edu (Please include your name, Chapman-ID, and use your Chapman email)
  • By fax: (714) 744-7995 (Please include your name, Chapman-ID, and your Chapman email)
  • By Phone: (714) 997-6649
  • In person: University Collections Bhathal Student Services Center One University Drive Orange, CA 92866

Once the balance is paid in full, the collections hold will be released at which time you may order transcripts, diploma and/or register for classes.

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