How to set up Remote Assistance
Sometimes the best way to help someone fix a problem is to demonstrate a solution. Remote Assistance is a convenient way for someone to connect to a friend's computer (you both must be running Microsoft Windows XP) in order to walk through a solution together. Through Remote Assistance, the techical assistant will be able to advise you in real time with your particular problem, and if the problem persists take control to deal with the problem theirself.
| If you do not already have the "Help and Support" option once you click on the "Start"button, right click on the "Start" button, and select "Properties". |
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| Once the "Taskbar and Start Menu Properties" opens, click on the "Customize" button. |
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| When the "Customize Start Menu" window opens, scroll under "Start menu items" field untill you see, "Help and Supprt". |
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| Once you see "Help and Support", click on the box so a green check mark appears. Once that is done, click on the "Ok" button. |
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| Then click on the "Apply" button, then click on "Ok". |
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| Now the "Help and Suport" option should appear as seen here. |
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Next click on the "Invite a friend to your computer with Remote Assistance" line.
In addition, this window can be used as a reference to answer many basic questions about Windows XP. |
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| In the next window click on, "Invite someone to help you". |
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You are given two different ways to invite someone to help you. Either useing MSN Messenger, or by contacting that person via e-mail.
If you have an MSN Messenger account all you have to do is sign in.
For e-mail, just type in the person's e-mail address, who will recieve an e-mail with a link. As we will see later.
Once you have entered the e-mail address, click on "Invite this person".
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In the next window you will able to type who the invitation is from, and any message you will to convey to the person you are contacting for help.
(Make sure to include the password if you created the invitation with one)
When you are done, click "Continue". |
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In this window you are able to set a time limit for the invitation to expire, under "Set the invitation to expire".
Then under, "Require the recipient to use a password"check the box next to the title, and enter your password twice.
When you are done click on, "Send Invitation".
Both these settings are meant to decrease the chance of fraudulent activity, we recommend the invitation be open for at least an hour, and strongly recommend to set a password. |
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| After you click on"Send Invitation", you will be promted if you would like to send the e-mail. Click on, "Send". |
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Once your invitation has been sent it will notify you as showen here.
You will also be have the ability to check on the status by clicking on, "View invitation status". |
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