» Password Management

Chapman IS&T is implementing a new system to manage the Chapman computer account and password that you use to access University services like Email, Web Services, Blackboard, Datatel (including WebAdvisor), and PeopleSoft. 

If you haven't yet changed your password, you can do so by following this link: https://password.chapman.edu/

For a step by step guide regarding how to update your password, download our user guide, which walks you through the whole process including what your current default password is: Password Management User Guide

+ - Why are we changing?

Our current system for password protection is simply outdated. By updating to this new system, not only will you be more protected but IS&T will be able to better ensure that nothing happens to your account.

+ - How will this change affect me?

Within the next year, you will need to change your password annually (every 365 days). This becomes effective the moment you switch your password the first time.

+ - Why do I need to change my password? What’s wrong with my current password?

Our old system did not provide a lot of flexibility to you when choosing a password.  For example, your password could not exceed eight characters.  Our new system will give you more flexibility in choosing your password.  Having a strong password is important.  It is much more difficult for a hacker to steal a strong password, as password breaking programs usually first try a number of simple methods to break more simple passwords. Then, if those don't work, they try the "brute-force" method, which takes much longer and stands a good chance of being detected before it succeeds. Therefore, if you choose a good password, you can minimize the chance of having your account broken into.

+ - If I have a strong password then why change it?

A clever hacker, provided enough time to attempt guesses at an old password, may get into an account.  Having the password changed regularly and keeping them complex will mitigate that concern.

+ - So when do I need to change my password?

You have until October 2015, however you can choose to do it at any time and we recommend that you do so.   Remember, in the future you will need to change your password annually, so think about a time of the year that would be convenient for you to change it, and make a note to change it then.  You only need to change your password once a year. Don't worry! If you forget, you’ll receive notifications from IS&T reminding you.  Also, with this new system, you will actually be able to change it any time you like AND as often as you like.

+ - How do I enroll to change my password?

To start the process to enroll in the Self-Service Password Reset Tool from any browser.

1. Go to https://password.chapman.edu and you will be presented with the login screen.
2. Type in your Chapman username
3. Type in your temporary IDM password which will be in the below format:

Example User:
Name: Jane Doe
Last four digits of social security number (SSN): 1234

Temporary IDM Password: JA1234do

    • First two letters of your first name capitalized
    • Last four of your social security number (SSN)
      *Note if you do not have a SSN, initial password will be “9999”
    • First two letters of your last name lowercase

4. Click on the “OK” button.
5. Type in the answers to four security questions. These security questions will allow you to recover your password should you ever lose it.
6. Click on the "OK" button and you have now successfully changed your password.

+ - What if I have forgotten my password?

If you have enrolled your account into the Self-Service Password Reset tool, you can go to  https://password.chapman.edu and click on “Forgot your password?”.  Follow the instructions to reset your password.

If you have not yet entered your security questions or your answer is not accepted, contact the Service Desk by phone at 714-997-6600, or email them at servicedesk@chapman.edu, or visit us on the 1st floor of the Leatherby Library to request that your password be reset.  You will be asked two or more questions to confirm your identity.

+ - What kind of requirements will my password need?

Password Length:

Minimum password length: 8 characters

Password Complexity:

  1. Password must contain at least 1 lowercase letter, 1 uppercase letter, 1 number, and 1 punctuation character.
  2. Password cannot contain more than 2 characters from the user's name (first, middle or last)
  3. Password cannot contain user's account name

Password Maintenance:

  1. Passwords must be changed annually, once every 365 days.
  2. Passwords that have been used prior cannot be re-used.

+ - What if I have a mobile device?

You will need to update your email password on your mobile devices.

+ - What if I have a laptop?

If you have a laptop it is very important that you are hardwired into the network in order to update your password on your laptop.
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