» Password Management

Chapman IS&T takes the security of your information and identity seriously. To maintain and manage authentication to critical Chapman resources such as computer accounts (log in) and University services like email, the my.chapman.edu portal, Blackboard Learn, etc., passwords must adhere to regulatory standard set forth by the Information Security Office.  Please review the information below to ensure you comply with safe practices and secure password standards.

If you haven't yet changed your password, you can do so by going to https://password.chapman.edu

+ - How often do I need to change my password?

In order to balance convenience and security, you will need to update your password once a year.  If you use your Chapman account for sensitive purposes such as banking or financial communication, we highly recommend updating your password more often than once a year.

+ - If I have a strong password then why change it?

A clever hacker, provided enough time to attempt guesses at an old password, may get into an account.  Having the password changed regularly and keeping them complex will mitigate that concern.

+ - How do I enroll to change my password (for new users)?

Once you have received your username and temporary password from Chapman University you will need to follow these steps:

  1. Go to password.chapman.edu
  2. Type in your username that you received then type in the temporary password you were provided.
  3. Once you enter your information and hit submit, you will be given several security questions.  You will need to pick and answer exactly 4 questions.  Note:  You are setting up the answer to these questions.  It is very similar to setting up the forgotten password questions when you first open your banking account.   

+ - What if I have forgotten my password?

If you have enrolled your account into the Self-Service Password Reset tool, you can go to  password.chapman.edu and click on “I forgot my password?”.  Follow the instructions to reset your password.

If you have not yet entered your security questions or your answer is not accepted, contact the Service Desk.  You will be asked two or more questions to confirm your identity.

+ - I want to reset my password

If you want to reset your password and have your username, go to password.chapman.edu and select, “I forgot my password.”  You will then be prompted to answer some security questions that you set up when you first enrolled your account here at Chapman.  Once you answer your security questions, you will be allowed to update your password. 

If you have not set up any security questions or don’t remember the answer to them, you will be given an error message and will need to contact Service Desk to have them reset it manually for you.

+ - What kind of requirements will my password need?

Password Length:

Minimum password length: 8 characters

Password Complexity:

  1. Password must contain at least 1 lowercase letter, 1 uppercase letter, 1 number, and 1 punctuation character.
  2. Password cannot contain more than 2 characters from the user's name (first, middle or last)
  3. Password cannot contain user's account name

Password Maintenance:

  1. Passwords must be changed annually, once every 365 days.
  2. Passwords that have been used prior cannot be re-used.

+ - What if I have a mobile device?

You will need to update your email password on your mobile devices.

+ - What if I have a laptop?

If you have a laptop it is very important that you are hardwired into the network in order to update your password on your laptop.

Service Desk

Phone: (714) 997-6600
Online: servicedesk.chapman.edu 
Email: servicedesk@chapman.edu 

You can also visit us on the 1st floor of the Leatherby Library.

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