» About Information Systems and Technology at Chapman

The mission of IST is to serve the technological needs of the Chapman Community through collaboration and sound practices, balancing reliability with innovation.

Helen Norris, CIOHelen Norris is the Vice President and Chief Information Officer at Chapman University in Orange, California.  Helen was appointed to this role in June 2014.  In all, Helen has worked in Higher Education Information Technology for 18 years.  Prior to joining Chapman, Helen served as the Associate CIO at California State University, Sacramento, and as a senior IT Director at the University of California, Berkeley.

Originally from Ireland, Helen has earned a Bachelor's degree in Mathematics from Trinity College, Dublin, Ireland, and a Master's degree in Computer Resource Management and Business Administration from Webster University in St. Louis.  Helen is also a board member of the National Endowment for Financial Education (nefe.org) and the Southern California Society for Information Management (scsim.org).  She has previously served as the Network Director for the Sacramento WITI network and on the governing board for the CIO Summit in San Francisco.  Helen is a Fellow of the Educause Leading Change Institute and also is a certified Project Management Professional (PMP).  In her free time, Helen enjoys running, and in fact can often be seen on the Chapman track before work getting an early morning run to start the day.

Below are the departments within our organization and the key people in each.

+ - Daily Operations

Lori DeterdingLori Deterding serves as the Operations Manager for the Information Systems & Technology department, managing day to day operations and assisting with the budgeting and purchasing functions for IT. Lori holds a Bachelor’s degree in Sociology from California State University, Fullerton. Lori has a diverse background in training, customer service and operations having worked as a Divisional Trainer at Knott’s Berry Farm and as Associate Director of Operations at Verizon Wireless Messaging. After leaving Verizon, Lori took some time off to spend with her two sons, who are now teenagers. Lori joined Chapman University in 2009, serving as the Assistant to the CIO.

+ - Enterprise Infrastructure Services

Enterprise Infrastructure Services is responsible for the planning and deployment of University core technology infrastructure components, including networking, wireless, servers, storage, backup & recovery, and threat management.

Phillip LylePhillip Lyle joined Chapman University in June of 2015 in a new position as Director of Enterprise Infrastructure Services.  In this role, Phillip provides oversight of all University technology infrastructure, and works to identify strategic opportunities for the University to continue to meet the needs of our students, faculty, and staff.  He previously held positions as the Director of Network & Communications at Rancho Santiago Community College District, and the Director of Networks for Resources Global Professionals. Additionally, Phillip has taught Information Technology curriculum over the past 15 years at various schools in the Orange County area.  An Orange County native, Phillip received his MBA from Concordia University in Irvine, California, his Bachelor’s degree in Information Technology from the University of Phoenix, and holds numerous technology certifications in the areas of systems, networking, and security.

Mike FergusonMike Ferguson joined Chapman University in September of 2006 and has served as Manager of Network Operations.  Mike is responsible for managing the teams that support university-wide data networking services, which includes Internet, wireless, Oracle databases and data storage.  Mike provides operational leadership to ensure the availability, reliability, security and performance of the Chapman data network.  Mike has over 15 years of experience in supporting IT network infrastructure and has overseen a tenfold increase in network use since his arrival.  He studied Philosophy at Virginia Commonwealth University and English at Christopher Newport University.  Also, Mike previously taught High School French for a short period of time before getting swept up in the dot-com craze and getting hooked on Information Technology.

Paul KangPaul Kang joined Chapman University in September of 2012 as the Manager of Server Administration and currently holds the role of the Assistant Director of Infrastructure Services.  In this role, Paul manages team of Server Admins, Desktop Admins, Oracle & MS SQL DBAs, Storage Admins and Enterprise Application Administrators in support of Chapman University IT Infrastructure resources.  Paul brings over 20 years of diverse experience in Information Technology.  He received a bachelor's degree in Electrical Engineering from Virginia Tech and Master’s degree in Electrical Engineering from George Washington University.  He is currently working on his MBA here at Chapman.  Paul holds certifications in CISSP, Certified Ethical Hacker, Scrum Master, CCNP DC, CCNA R&S, CCNA Security, Cisco UCS Specialist, Cisco Unified Fabric Specialist, VMWare Certified Professional, Security+, MCITP, MCSE, MCDBA, Oracle Certified Associate, and ITIL.


+ - Enterprise Applications

The Enterprise Applications Team works with campus departments to deliver state-of-art computer applications to students, faculty and staff.  Student and faculty systems include applications for class registration, financial aid and housing, as well as our online learning system, grading, academic advising and a wide range of web applications.  We also support and partner with department staff for the University’s back-end systems such as HR, Payroll, Financial, Budget systems.  Our office is also looking to increase our mobile technology presence and bring an exemplary user experience to the Chapman Community.

Lauri MantoothLauri Mantooth is the Director of the Enterprise Applications Group.  Lauri holds a Bachelor’s Degree in Computer Information Systems from Cal Poly Pomona.  Before coming to Chapman in 2014, Lauri worked in several different industries for 27 years supporting a wide variety of Enterprise Applications.   Lauri’s innovative and visionary talents allow her to stay active in several local technology-focused organizations and bring strong leadership, project management, and well established processes to the Chapman University IS&T team. 

Phil Stella

Phil Stella is the Enterprise Systems Lead. Before coming to Chapman in 2015, Phil was a Senior Lead Consultant at an information technology consulting company that specialized in higher education PeopleSoft implementations.  Partnering with his clients, Phil combined his extensive knowledge of the PeopleSoft product lines with his reputation of delivering quality, reliable and innovative solutions to successfully implement and upgrade PeopleSoft systems for many higher education institutions.  Phil brings with him a variety of skills that he has amassed over his previous 20+ years working with PeopleSoft systems in the higher education, fast food, and computer manufacturer industries.  He has a bachelor’s degree from California State University, Fullerton with a concentration in Management Information Systems.

Ramiro Landeros

Ramiro Landeros MBA '13 is the interim Web and Mobile Services Lead. Ramiro originally joined Chapman as a web application developer in 2009 where he helped maintain Chapman's library of over 100 custom web applications and designed new systems to help departments across campus perform their duties more efficiently. Ramiro also provided administrative support on applications such as SharePoint, Blackboard, and TMA. After a brief absence where Ramiro left Chapman for another opportunity to hone his project management skills, Ramiro returned to the university in late 2015. Ramiro is a graduate of the Chapman MBA program where he focused on Investments and Finance. He also has a bachelor's degree from Cal Poly Pomona in Business Administration, Computer Information Systems.

+ - Academic Technology and Digital Media

The Office of Academic Technology and Digital Media works with faculty to support and enhance the use of technology and digital media in instruction and scholarship. We welcome collaboration with faculty who wish to explore innovative uses of technology in their teaching and research. In addition to one-on-one consultation and support, we also provide department-based and open workshops and presentations on aspects of academic technology.

Mary LitchDr. Mary Litch holds a Ph.D. in Philosophy from the University of Massachusetts at Amherst. Before coming to Chapman in 2008 as founding Director of the Office of Academic Technology and Digital Media, she taught philosophy at UMass-Amherst, the University of Alabama at Birmingham, and Yale, where she also worked as an instructional technologist and digital media specialist. Her publications include Philosophy through Film, which reflects her interest in the relationship between the humanities and visual media. Dr. Litch’s primary responsibility at Chapman is working with faculty and a range of University offices to develop, support, and enhance the use of technology and digital media for academic purposes, especially in relation to scholarly and pedagogical projects. She also teaches in Chapman’s Honor Program and Philosophy Department.

+ - Client Services

The Client Services consists of three units that identify and deliver quality services. Together the team is dedicated to providing Chapman students, faculty, and staff a single point of contact for assistance in a timely and professional manner. The Client Services is responsible for providing support with all types of client technology including, hardware and software, desktop and laptop asset management, account management, audio and visual, card services, network connectivity, classrooms and computer labs.

Michelle SypineroMichelle Sypinero joined Chapman University in 2006 as the Student Computing Services/Service Desk Manager and currently holds the role of the Director of Client Services at Chapman University.  She obtained a Bachelor’s degree in Computer Information Systems from Cal Poly Pomona and a Master’s degree in Organizational Leadership from Chapman University.  Michelle brings more than 15 years of experience in Information Technology to her role, and is passionate about providing excellent customer service, being a team leader and working in a collaborative environment.  Outside of work, Michelle enjoys spending time with her husband and three daughters.

Frank WarrenFrank Warren is the Manager of Media Services.  He holds an Associate degree in Graphic arts from Leeward Community College and a Bachelor of Arts degree from Chapman University. Before joining his Alma Mater as a career, Frank worked as a freelance artist and graphic designer for 10 years.  Frank has 25 years experience working with classroom technology, audio visual system design and installation and 15 years experience with audio visual project management and coordination, as well as technology support for special events.  He holds a CTS certification form Infocomm and a DMC-D certification from Crestron.  Outside of work Frank enjoys Photography and playing guitar.

Jana RemyDr. Jana Remy currently holds a one-year appointment as the IS&T ServiceDesk Manager.  In 2010 she began working at Chapman as an instructional technologist.  In that capacity, she has found numerous ways to foster and support the use of digital tools for pedagogy and research. Jana earned her Ph.D in History from UCIrvine and teaches Digital Humanities and Environmental History.  Her current technical projects include a crowdsourced transcription effort titled Re-writing the War Letters, the building of an online platform to host Tenure and Promotion dossiers, and the founding of the DHSoCal hub for digital scholarly collaboration. An early adopter of many online tools, Jana has a blog archive (at janaremy.com) stretching back more than a decade and frequently contributes to instagram, twitter and zotero.  In her free time she races ocean canoes, grows her own vegetables, and plays the banjo.

+ - Information Security

The Department of Information Security (DIS) ensures that all information assets and user account privileges of the University are available with the appropriate integrity and confidentiality as part of the personalized education of distinction provided by Chapman University. DIS also provides development of compliance frameworks, vulnerability assessments, consultation and training on cybersecurity policies, acceptable electronic systems use, malware prevention, identifying malicious software, and the protection and classification of sensitive data. 

George Viegas George Viegas joined Chapman University in April 2016 as the Information Security Officer. George is responsible for the security of Chapman University's systems and networks both on and off campus. Prior to coming to Chapman, he has had an extensive background in information security with large and small enterprises such as: Symantec, Thomson Reuters and F&M Bank, Long Beach. George has a MS (Geophysics) from Stanford University, an executive MBA from University of Houston and is currently working towards an online JD degree at Taft University. George has CISSP and CISA security certifications, blogs for CSOonline (‘practical security’ blog) and advises startup companies on information security.

+ - Technology Project Office

The Technology Project Office manages the IS&T project portfolio, working with campus departments to identify and prioritize projects in support of academic and administrative needs.  The team also provides project management leadership, expertise, experience to teams for initiating, planning, and guiding implementations and completions; for all projects, promoting best practice standards and methodologies into a project management discipline.   In addition, we advance the core vision and mission of the Information Systems and Technology department through comprehensive development of tools and guiding principles to facilitate organized, well-communicated, timely project execution and outcomes.

Richard JenkinsRichard Jenkins serves as the Director of the Technology Projects Office.  Richard holds a Masters in History from Cal State University Fullerton.  Before coming to Chapman in 2012, Richard worked in the private sector for seventeen years managing projects in the data and telecommunications space.   In addition to managing the IS&T project portfolio and several campuswide projects, he is responsible for the design, implementation and management of all infrastructure cabling in new construction projects, working closely with Campus Planning.   He also oversees the telecommunication and phone systems for the university.   The Technology Project Office is continuously working on new ideas and streamlining processes to better serve the Chapman community.